Indrajit Mukherjee
Summary
Accomplished Senior Executive with deep expertise in operations management and problem resolution. Recognized for building strong client relationships and implementing effective training programs that enhance team performance and customer satisfaction.
Date of Birth : 11th November 1975
Overview
25
25
years of professional experience
Work History
Senior Executive Operation
Noble Resources and Trading India Private Limited
Kolkata West Bengal
03.2022 - Current
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Commodities Handled : Metallurgical Coke
- Quantity Handled in Operation in l;ast 3 years : About 2 Mnt
Senior Business Development Manager
Intertek Testing Services
Kolkata West Bengal
07.2020 - 02.2022
- Developed and executed strategic business plans to enhance market presence and drive revenue growth.
- Identified new business opportunities through comprehensive market analysis and competitive intelligence gathering.
- Implemented process improvements that enhanced operational efficiency and reduced costs across projects.
- Developed strong relationships with key clients, leading to long-term partnerships and increased loyalty.
- Streamlined internal processes related to lead generation and prospecting tactics, reducing time spent on administrative tasks
- Enhanced customer satisfaction by resolving issues promptly and implementing feedback-driven improvements.
- Commodities Handled : Iron Ore , Metallurgical Coke, Petroleum, Agriculture
- Clients Added : Bright Point, PSU, Glencore, Fomento Resources, Carvel Resources, Noble Resources, IMR, Trafigura, Philips Carbon, Cargil, Golden Agri, Samarco
Deputy Manager
Mitra SK Private Limited
West Bengal
04.2010 - 06.2020
- Streamlined operational workflows to enhance efficiency and reduce turnaround time.
- Mentored team members to improve performance and foster professional development.
- Oversaw compliance with safety regulations and quality standards throughout operations.
- Collaborated with senior management to drive strategic initiatives aligned with company goals.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Launched quality assurance practices for each phase of development
- Commodities Handled : Petroleum, Agricultural Commodities, Iron Ore , Metallurgical Coke
Executive
Inspectorate Griffith India Private Limited
West Bengal
04.2004 - 03.2010
- Team Building , Execution of Operations Ptetroleum Products , LPG , Bitumen during Import and Export Shipments
- Added Fertilizer commodity in Port Polio. Executing operations of Phosphoric Acid, Urea, Rock Phosphate , Murate of Potash, Acetic Acid.
- Participations in various Tenders , negotiations, finalizations
- Successfully qualified IFIA exam in the year 2007 conducted by TIC council
- Mentored junior staff on compliance standards and best practices in inspections.
- Streamlined reporting processes, improving decision-making accuracy and speed.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Commodities Handled : Petroleum , LPG, Phosphoric Acid, Agriculture Products, Fertilizer Products
Surveyor
Intertek Testing Services
Gujarat
01.2001 - 03.2004
- Mainly engaged in survey of Petroleum , Agri Commodities
- Petroleum Tanker Boarding , Inspection of Empty tank prior Loading, Gauging of Ships Tanks , Calculation of Quantity, Loading & Discharging Supervision, Reconciliation of Losses if any
- Draught Survey during loading and discharging of Agri Commodties
- Ships Hold Inspection prior to loading of Agri Commodities
- Inspection of commodties under FTS (Foreign Trade supervison)
- Bunker & Condition Survey
- Promoted to Senior Surveyor
Education
Commerce
University of Burdwan
West Bengal03-1997
Skills
- Team leadership
- Administrative skills
- Problem resolution
- Team player
- Staff training
- Operations management
- Customer-oriented
- Procedure implementation
- Performance analysis
- Staff motivation
Timeline
Senior Executive Operation
Noble Resources and Trading India Private Limited
03.2022 - Current
Senior Business Development Manager
Intertek Testing Services
07.2020 - 02.2022
Deputy Manager
Mitra SK Private Limited
04.2010 - 06.2020
Executive
Inspectorate Griffith India Private Limited
04.2004 - 03.2010
Surveyor
Intertek Testing Services
01.2001 - 03.2004
Commerce
University of Burdwan
Singing, Cooking
- Singing is my way of expressing emotions, like joy or nostalgia that words alone cannot capture
- Sometime I love to Rock the Stage
- I love experimenting with new flavours and cuisines of Indian and sometime continental
- I enjoy hosting and cooking for friend and families