Indira Leoni
Head Of Employee Benefit Direct Sales
Summary
Team Work more then anything, team are mood booster & key to reach higher! Transparency Strategy & Communications will lead Leaders more engaged with the Team. There is no Leader without Team, Lets do the best and shall GOD do the rest!!
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work History
Acting as Head of Group Business Development
FWD INSURANCE INDONESIA
09.2023 - 05.2024
- Implemented data-driven decision-making processes to guide future business strategy
- Managed budgets effectively, allocating resources efficiently to optimize return on investment in marketing initiatives.
- Developed and executed strategic plans to achieve company growth objectives.
- Managing EB direct sales team & EB broker-partnership relations team, total 28 person.
- As per 23rd March 2024 corporate care sales team achievements are 149 policies and total group policies 404 policies excluded bad claim ratio policies.
- Claim ratio as per March 2024 is 68% and sales team get more healthy new business policies
- Developed sales team and executed strategic plans to get profit new business policies through brokers/partners, with combined lost ratio
- Optimized resource allocation, resulting in cost savings and increased profitability.
- Championed diversity and inclusion efforts, creating more supportive work environment for all employees.
- Promoted new culture of transparency within EB organization, enhancing trust among team members while enabling informed decision-making processes.
- Introduced performance metrics that enabled more accurate tracking of activities & achievements progress towards organizational objectives..
- Implemented comprehensive training programs to improve sales skills, product knowledge, and overall performance of sales team.
- Contributed profitable new business to growth by consistently achieving or surpassing sales targets and actively participating in strategic planning initiatives.
Head of Corporate Care Direct Sales
FWD INSURANCE INDONESIA
12.2021 - Current
- Managed budgets effectively, allocating resources efficiently to optimize return on investment in marketing initiatives.
- Exceeded sales targets consistently through proactive prospecting efforts and building lasting relationships with key customers.
- Develop Sales Team Skills
- Managing 5 Leaders Team & 25 Employee Benefit Sales
- Implemented comprehensive training programs to improve sales skills, product knowledge, and overall performance of Sales team.
- Drove customer satisfaction by ensuring delivered SLA as expectation
- Contributed to overall growth of EB organization by consistently achieving profitable New Business Policies and actively participating in strategic planning initiatives.
- Focus to get profitable healthy New Business Policies with Target Lost Ratio Combined
Senior Manager of Employee Benefit
FWD INSURANCE INDONESIA
04.2017 - 12.2021
- Managing, Mentoring, Coaching and Develop Corporate Care Sales Team
- Specialist in Employee Benefit Product Design
- Analyzed Claims History to create proper Employee Benefits schemes and premium negotiator to internal/external
- Employee Benefit Consultant for sales team prospects & Clients
- Maintaining Corporate Clients & Solving Problem
- 5 person corporate care specialist under supervision to get EB Premium min IDR 25bio/year & CCS team managing >120 Group policies
- Review Renewal Report for existing clients
- Selling Presentation & Review Report Presentation
- Reward every year - Over Seas Trip, qualifier each Leader APE min 25bn & Claim Ratio
- Consistently met or exceeded annual performance targets set by senior leadership
- Improved team performance by providing comprehensive training and fostering collaborative work environment
Employee Benefit Manager
FWD LIFE INDONESIA
09.2015 - 03.2017
- Supervised & monitoring daily activities corporate care sales team
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Coaching, mentoring, managing sales team
- Improving sales team selling skills through Learning by doing and field practice
- Get more Policies min target 10 policies and premium to achieve min IDR 5 bio per sales.
- Motivated sales team
- Selling presentation
- Design Corp Care Insurance Benefit
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Built long lasting client relationships through excellent customer service and consistent follow up.
- Optimized territory management plans by analyzing data on customer demographics, preferences, and buying patterns.
Employee Benefit Assistant Manager
ASTRA LIFE
01.2011 - 08.2015
- Canvasing to get more Corporate prospect and New Business, min 20 policies/year
- Cold Calling to get New Prospects Meeting & more EB Product quotation
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with operations team to develop strategic plans for business growth and Skills improvement.
- Facilitated clear communication between PIC/HR and Employees when delivered socialization presentation
- Managing time to be more productive and high activities
- Improved customer satisfaction by addressing and resolving complaints promptly
Education
Bachelor of Economics - Economic of Tourism
SAHID UNIVERSITY
Tebet Jakarta Selatan 06.2006 - 11.2010
High School Degree - Tourism & Hospitality
SMIP KLABAT
Sulawesi Utara 07.1996 - 06.1999
Skills
Timeline
Acting as Head of Group Business Development
FWD INSURANCE INDONESIA
09.2023 - 05.2024
Head of Corporate Care Direct Sales
FWD INSURANCE INDONESIA
12.2021 - Current
Senior Manager of Employee Benefit
FWD INSURANCE INDONESIA
04.2017 - 12.2021
Employee Benefit Manager
FWD LIFE INDONESIA
09.2015 - 03.2017
Employee Benefit Assistant Manager
ASTRA LIFE
01.2011 - 08.2015
Bachelor of Economics - Economic of Tourism
SAHID UNIVERSITY
06.2006 - 11.2010
High School Degree - Tourism & Hospitality
SMIP KLABAT
07.1996 - 06.1999
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