Administrative Clerk
High Commission of Malaysia in Singapore
02.2012 - 11.2023
- Created welcoming environment for applicants by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Communicated with applicants via phone and email to confirm documents and respond to inquiries.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.