Imran Mohamed
Summary
Adept at crowd control and customer service, my tenure at Trip.com's Christmas Wonderland honed my problem-solving and communication skills. Proficient in network security and customer satisfaction, I excel in high-pressure environments, ensuring operational efficiency and safety. My experience at Long John Silver's further solidified my ability to enhance guest experiences and maintain hygiene standards.
Overview
5
5
years of professional experience
Work History
Service Crew Member for Christmas Wonderland
Trip.com
12.2020 - 12.2024
- Crew Member: Christmas Wonderland
As a crew member at Christmas Wonderland, Singapore’s premier festive attraction, I was responsible for ensuring a seamless visitor experience while managing event operations. My role encompassed ticket scanning, gate management, crowd control, and customer assistance, requiring me to provide efficient service in a high-energy, fast-paced environment.
Key Responsibilities: - Ticketing & Entry Management: Scanned and validated digital and physical tickets, ensuring quick and smooth guest entry while troubleshooting ticketing issues professionally.
- Customer Service & Assistance: Acted as the first point of contact for guests, addressing inquiries, providing directions, and ensuring a welcoming experience for visitors of all backgrounds.
- Crowd Control & Event Flow: Assisted in managing high visitor volumes, directing foot traffic, maintaining queue efficiency, and ensuring safety compliance with event protocols.
- Problem-Solving & Adaptability: assisted guests with accessibility needs, resolved unexpected challenges, and seamlessly rotated between roles based on operational demands.
- Skills & Takeaways:
This role significantly enhanced my customer service, communication, and problem-solving skills, teaching me how to engage professionally with diverse individuals while handling high-pressure situations with composure. I developed teamwork, adaptability, and patience, ensuring smooth event operations even during peak hours.
Working at Christmas Wonderland provided me with invaluable firsthand experience in event coordination, guest experience management, and operational efficiency. This experience strengthened my ability to work under pressure, handle large crowds, and maintain exceptional service standards—skills that will benefit me in any professional setting. - Skills: Crowd Control · Customer Service · Customer Experience · Customer Satisfaction · Sales · Problem Solving · Problem Management
Cashier
Long John Silver's
01.2020 - 03.2020
- As a Cashier and Food Prep Assistant at Long John Silver’s, I managed front-end operations and assisted with food preparation. This role required strong customer service skills, efficiency in fast-paced environments, and problem-solving abilities to handle customer interactions, food handling, and cleanliness.
Key Responsibilities:
- Cashier Operations: Managed the POS system, processing payments accurately. Handled refunds, verified transactions, and assisted customers with orders, promotions, and menu questions.
- Food Preparation & Order Accuracy: Assisted in final meal assembly, ensuring portion control and presentation met standards. Packed takeout orders correctly and accommodated customer requests.
- Customer Handling & Conflict Resolution: Delivered friendly service while managing complaints, incorrect orders, and long wait times. Resolved issues calmly, ensuring positive customer experiences.
- Cleanliness & Hygiene Maintenance: Maintained a sanitized counter and food prep area, following health regulations. Wiped surfaces, restocked napkins, utensils, and ensured a tidy, inviting restaurant.
- Team Collaboration: Coordinated with kitchen staff and cashiers to maintain workflow during peak hours. Helped train new hires in order processing, customer interactions, and hygiene protocols.
Skills Developed:
✅ Customer Service & Problem-Solving – Enhancing guest experience.
✅ Fast-Paced Multitasking – Managing orders, payments, and inquiries.
✅ Attention to Detail – Ensuring accuracy in transactions and cleanliness.
✅ Teamwork & Adaptability – Supporting colleagues and adjusting to tasks.
This experience strengthened my communication, time management, and problem-solving skills, making me more confident in handling customer-facing roles in high-pressure environments.
Education
No Degree - Diploma in CyberSecurity And Digital Forensics
Temasek Polytechnic
Singapore04-2027
No Degree - Cyber And Network Security
Institute of Technical Education
Singapore03-2024
Skills
- Customer service
- Cleaning and sanitizing
- Verbal and written communication
- Strong work ethic
- FLUENT IN English $ Tamil
- Food safety knowledge
- Cleanliness and hygiene
- Food preparation procedures
- Basic food preparation
- Sales expertise
- Phishing awareness
- Network security
- Vulnerability assessment
- Network protocols
- Two-factor authentication
- Penetration testing
- Social engineering
- Security auditing
- Security architecture
- Web application security
- Incident response
- Teamwork and collaboration
- Problem-solving skills
- Listening skills
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Verbal/written communication
Hobbies
- Fitness & Strength Training – Passionate about working out and maintaining a healthy lifestyle. Committed to discipline, consistency, and self-improvement through structured workout routines.
- Coding & Software Development – Enjoy building and experimenting with new projects, debugging code, and learning new programming languages. Passionate about solving complex problems through technology.
- Binge-Watching & Media Analysis – Love watching and analyzing TV shows, movies, and documentaries. Interested in storytelling, cinematography, and how technology is integrated into media production.
- Tech Enthusiast & Cybersecurity Learning – Always staying updated on the latest advancements in technology, cybersecurity, and networking, continuously expanding knowledge in these fields.
- Gaming & Strategic Thinking – Engage in gaming as a way to enhance problem-solving, teamwork, and adaptability while enjoying immersive experiences.
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Japanese
Beginner (A1)
Arabic
Beginner (A1)
Timeline
Service Crew Member for Christmas Wonderland
Trip.com
12.2020 - 12.2024
Cashier
Long John Silver's
01.2020 - 03.2020
No Degree - Diploma in CyberSecurity And Digital Forensics
Temasek Polytechnic
No Degree - Cyber And Network Security
Institute of Technical Education
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