Summary
Overview
Work History
Education
Skills
Timeline
Volunteering
Generic

IMRAN Ayub

Service, Sales And Customer Success Manager
Singapore

Summary

I wish to share my experience and keen to expand my knowledge with the right people. I am confident to do so with more than 15 years of extensive local and regional managerial experience in MNCs in the Oil and Gas industry from upstream to downstream. I have direct experience in service and sales (B2B and B2C), project management and overseeing P&L in a highly matrixed organization.

I am a dynamic Key Account Manager with a strong sales and service background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. From my beginnings in Service side, I have developed into a Sales and Service-centric leader dedicated to bringing in the revenues whilst enhancing client experience and achieving top brand loyalty.

I am highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion and a Sales and Service Manager who is well-versed in applying conflict resolution strategies to create customer success stories.

A Mechanical engineer by trade and is fluent in English and Malay (Bahasa) both written and spoken. Currently, pursuing MBA (Leadership) with University of London, due to complete in mid-2022.

In my spare time, I occupy myself with my family apart from engaging in volunteer work with youth, needy families and organizing charity drives. Loves playing team sports as well touring on my motorcycle around the region.

Overview

31
31
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Key Account Manager

John Crane, a Smiths Company
, Singapore
01.2018 - Current
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Leveraged strategic planning to penetrate key accounts.
  • Improved key accounts relationship with Shell, ExxonMobil and Infineum to sustain top department sales for 2018 and 2019 (>$3M every year)
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Analyzed key competitors to respond to competitive threats.
  • Streamline proposals and quotations to customers for new, upgrade, conversion applications:
  • Analyzed sales to manage life cycle of product, inventory models and selling rates.
  • Achieved high 60% quote to sales won utilizing Salesforce and SAP to plan and execute strategies
  • Successfully secured 2 major and 3 minor SLAs
  • 5M in assets management and >$10M contract value
  • Pioneer in sales in the entire region to ensure successful diamond technology adoption for both ExxonMobil and Shell
  • Awarded Bravo Award from GM in 2020 for above and beyond performance
  • Conceptualized and drove 369 Program to drive MTBF of a problematic production plant; best in class
  • Reduced MTBF from >200mths to exceed KPI for Shell Seraya and MEG/EGS.

Regional Service Manager

General Electric
, Singapore
01.2012 - 03.2018
  • Established team priorities, maintained schedules and monitored performance.
  • Focal contact in field and responsible for 24/7 operations, managing complex offshore operations and remote locations
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Led, trained and managed a diverse and dynamic group of >35 FSEs in the APAC region including Sakhalin Russia
  • Conceptualized and implemented GE trainee programs
  • Built and developed remote support key growth areas (Songkhla, Chengdu, Kakinada, Chennai, Batam, Jakarta, Balikpapan, Kemaman, Labuan, Vung Tau, Sakhalin)
  • Simplified and refined Regional FS Policies
  • Improved billable FSE utilization (>60% from 50%)
  • Increased revenue portfolio of >$10M a year from Services
  • Consistently exceeding OP plan for the region; >10% growth YoY
  • Driving reduction of 25% cost (OCPD) via C&B and T&L management increasing P&L margin
  • Responsible for 100% on time delivery of resources compliantly
  • Driving and holding accountability of 100% QHSE, integrity and legal compliance for FSES (work permits, passes, certifications) are met as per law and contractual requirements
  • Streamlined commercial terms to ensure key contract wins and execution of (Vashista, KG-2, Malikai, Merakes, 98/2, Dua, IDD)
  • Recognized as best in class globally in 2016 for QHSE
  • Achieved and awarded Zero LTI >10 years
  • Awarded Exemplary in Compliance by the Global Service Leader (2013), Excellence in Safety by the Global EHS Leader (2016)

Regional Field Service Engineer

General Electric
, Singapore
01.2007 - 12.2011
  • Responsible for offshore, onshore inspection, installation, testing and troubleshooting of Mudline, Capital Drilling, Wellhead and Xmas Tree Equipment
  • Revised design and procedure improvements with Engineering based on field work
  • Personal achievement of running solo within 6 months training (normally more than a year)
  • Exceeding high utilization of >80% yearly
  • Generating yearly revenue of >$600k consistently
  • Sustain excellent feedback from customers (9 points average out of 10)
  • Generate detailed field service report for customer and department records
  • Plan and forecast FSE resource including last minutes using Primavera P6 RMT, Excel and MS Projects
  • Ensure preparation of FSEs: PPE, tools, Visas, T&Ls, JAS and PJPs

Business Owner

Xpidemix
, Singapore
01.2008 - Current
  • XPIDEMIX is the number 1 Tabletop Boardgame and Wargaming shop in Singapore. Our products and services include:
  • Tabletop Game suggestions and recommendations for all occasions
  • Miniature painting services - training and commission jobs
  • Corporate and public team building activities
  • Unique gift solutions for all occasions (bespoke LEGO creations, imported games)
  • Clientele include MNCs (Far East Organisation etc), Stat and government bodies (IRAS, PA etc), local and international schools
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.



Look us up at www.xpidemix.com for more information.

Education

MBA - Leadership

University of London
Singapore
01.2020 - Current

B.Eng - Mechanical

Curtin University of Technology
Perth, Australia
01.2003 - 01.2006

Skills

Account Managementundefined

Timeline

MBA - Leadership

University of London
01.2020 - Current

Key Account Manager

John Crane, a Smiths Company
01.2018 - Current

Regional Service Manager

General Electric
01.2012 - 03.2018

Business Owner

Xpidemix
01.2008 - Current

Regional Field Service Engineer

General Electric
01.2007 - 12.2011

B.Eng - Mechanical

Curtin University of Technology
01.2003 - 01.2006

Volunteering

Project Manager for GE Volunteers (GEV)

General Electric
  • Active part of GE Volunteers
  • 2011 Became the GEV rep for Oil and Gas in Singapore.
  • Manage volunteer programs and activities with other organisations on budget and 100% participation from volunteers.
  • Worked with Children's Charities, Boys' Home, Habitat for Humanity, Youth and Family Service Center (Singapore), Wildlife Reserves, National Environment Agency, Junior Achievement and other non-profit organisations

T-Net Club - Committee Member

People's Association
  • Assisting T-net with the activities to the members who are mainly underprivileged and at risk. Age group is between 7 to 16 years of age.
  • Also part of the committee and a grassroots leader, attending monthly meetings to provide suggestions and ideas to the management committee on improvements and upcoming activities.

Weekend Volunteer

Independent
  • I am not affiliated with any other agencies and have always been involved and will continue to do so to give back to the society and community in any form required. Labour, transport, fundraising, knowledge sharing and mentoring.
  • My focus is on youth development, social needs and environment.
IMRAN AyubService, Sales And Customer Success Manager