Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Hobbies & Interest
Languages
Character References
Quote
Timeline
AssistantManager
Imraan Shaffi

Imraan Shaffi

Coach Leader
Singapore

Summary

Self-motivated individual with unique blend of an in-depth experience in the Special Needs (Autism), Food & Beverage and Security. Customer service orientated with proven ability to provide team spirited leadership. A trustworthy individual, with strong integrity. Independent in decision making and inspiring others to work their outmost level. Articulate and persuasive in dealing with management, peers and diverse clientele. My core strength is my dedication to work or projects assigned to me; I always do my utmost to the best of my abilities.

Overview

20
20
years of professional experience

Work History

Coach Leader ( Centre Head)

St Andrew’s Autism Centre
10.2010 - Current
  • Reports to the CEO
  • Manages, Day Activity Centre for Adults with Moderate to Severe Autism
  • Oversees clients and coaches in DAC (Siglap)
  • Monitor client's goal progress
  • Provide feedback and collaborate closely with staff to craft and implement interventions
  • Plan and create a client engagement program
  • Collaborate with various departments to ensure that clients and their families receive the best care and support
  • In-class mentorship as well as facilitate the professional growth of staff
  • Administrative duties, such as data review and analysis, ICP review and approval, and incident report processing, Project management, including both internal and external initiatives Ensuring that the DAC is compliant with MSF/SGE criteria
  • Effective budget management and resource stewardship Managing the caregiver's expectations and providing support Coordinate applications from the SPED school and conduct in-class observations and assessments
  • Received 5 and 10 years of service awards
  • Presently in the process of designing a new service for employment opportunities for Persons with Autism.

Teaching Assistant

St Gerard’s International School
01.2010 - 08.2010
  • For children with autism and learning disabilities
  • Teaches PE, Health education, Social education and Pre-voc skills
  • Provide daily, weekly and quarterly reports on student’s progress.

Administration Manager, Operations Manager

Saineer Global Investments Pte Ltd
01.2009 - 11.2009
  • Fortune School of Management and Technology Duties include setting up and managing a school and hostel for foreign students for a group of investors from abroad
  • Jaypee Green To seek for possible investors keen in investing in Real Estate projects in Greater Noida (India)
  • Russel Realtors Sales Agent for properties in Singapore (Pte Apartments and Condominium)


Operations Manager

The Beer Station
10.2007 - 08.2008
  • Responsible in the initial start-up of a Czech Microbrewery
  • Managing of staff (Chef, Bartenders, waiter & waitresses)
  • Overlooking stock management
  • Menu Management
  • Managing the Microbrewery productions
  • Manages Daily Sales,
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Sergeant

Singapore Prison Service
04.2003 - 10.2007
  • Reports to the OC Housing Unit
  • Maintains constant staff-inmate interaction and supervision of the housing unit to ensure that the housing unit is kept safe and secure for the rehabilitation of inmates
  • Observant and vigilant to be able to identify or sense potential danger or tension in the housing unit Assists in supervising and guiding the newer colleagues in their daily routines, in accordance with the prison standing orders, prison directives, prison regulations, and institutional standing orders.
  • Conducted investigations to identify suspicious activities, violations of policies and regulations and potential threats.

Education

Workplace Numeracy And Literacy (WPLN) -

British Council Singapore

Food & Beverage -

SHATEC

NTC-2 -

Institute of Technical Education Singapore (ITE)

PSLE

Qiaonan Primary School

N Levels -

Loyang Secondary School

Skills

  • Positive Behaviour Support (PBS)
  • Effective Supervisory Skills
  • Centre Emergency Management
  • Control & Restraint Trainer
  • Coaching Adults with Special Needs
  • Certification in Supported Employment
  • IBCCES – Autism Certificate
  • Experiences in F&B business start-up
  • Autism Resource Centre – FOA, COC, CIA & HCIA Certifications (Autism)
  • Management of Actual or Potential Aggression (MAPA) Trainer
  • Project Management
  • Critical Thinking
  • Google Drive
  • Improvement Strategies
  • Meeting Participation
  • Social Perceptiveness
  • Staff Support
  • Parent Relationship Management
  • Complex Problem-Solving
  • Safety Standards
  • Active Learning
  • Team Contribution
  • Microsoft Office
  • Training Strategies
  • Positive Interactions
  • Creativity and Flexibility
  • Program Fundraising
  • Operation and Control
  • Budget Development and Administration
  • Self-Control

Additional Information

· Singapore Civil Defence Force – Sergeant (Ops rescue NCO - 2000)

Certification

  • The Serving Leader (2022)
  • Advanced Certificate in Supported Employment (2021)
  • Business Continuity Management (BCM) Facilitator Scenario Workshop (2021)
  • Higher Certificate in Autism (2016)
  • IBCCES – Certificate in Autism (2016)
  • Effective Supervisory Skills (2015)
  • Effective Supervisory Skills for NPO Managers (2015)
  • Develop your coaching and mentoring skills (2014)
  • Certificate in Autism – ARC (2013)
  • Assertive assistance for people with difficulties (2013)
  • Building inclusive workshop for people with disabilities (2012)
  • Fundamentals of Autism (2011)
  • Certificate if Competency (2011)
  • Verbal De-escalation Techniques (2007)
  • Effective Performance Coaching Programme (2006)
  • Conflict Management & Resolutions (2006)
  • Better Speaking and Writing through the Dictionary (2005)
  • Effective Coaching Skills (2005)
  • Attitude Your Most Priceless Possession (2005)
  • Grooming Protocol & Dining Etiquette Course (2004)

Hobbies & Interest

Cricket and soccer are two of my favorite sports, and I regularly participate in both to maintain my fitness and have fun. Documentaries are one of my favorite forms of entertainment since they allow me to expand my knowledge of interesting topics, test my analytical skills, and entertain me at the same time.

Languages

English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Punjabi/Urdu
Intermediate (B1)

Character References

  

Malkeith Singh (current colleague)

Centre Head (DAC)

St Andrew’s Autism Centre

Email: malkeith_singh@saac.org.sg

Mobile no: +65 91854514 



Melissa Seet (ex-colleague) 

Senior Executive

Sg Enable

Email: Melissa.seet@sgenable.sg

Mobile no: +65 9060 0111


Quote

I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison

Timeline

Coach Leader ( Centre Head)

St Andrew’s Autism Centre
10.2010 - Current

Teaching Assistant

St Gerard’s International School
01.2010 - 08.2010

Administration Manager, Operations Manager

Saineer Global Investments Pte Ltd
01.2009 - 11.2009

Operations Manager

The Beer Station
10.2007 - 08.2008

Sergeant

Singapore Prison Service
04.2003 - 10.2007

Workplace Numeracy And Literacy (WPLN) -

British Council Singapore

Food & Beverage -

SHATEC

NTC-2 -

Institute of Technical Education Singapore (ITE)

PSLE

Qiaonan Primary School

N Levels -

Loyang Secondary School

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