Imelda Gunawan
Summary
Dynamic professional with proven expertise in credit administration and customer service, at United Overseas Bank Indonesia. Excelled in enhancing loan processing efficiency and customer satisfaction through meticulous attention to detail and adaptable interpersonal skills. Demonstrated success in regulatory compliance and team development, showcasing a blend of technical and soft skills vital for advancing financial service excellence.
Overview
6
6
years of professional experience
Work History
Credit Administration Officer
United Overseas Bank Indonesia
01.2000 - 06.2004
- Maintained accurate records of all correspondence with clients, ensuring clear communication throughout the loan process.
- Assisted in the training and development of junior credit officers, fostering a collaborative team environment.
- Enhanced the accuracy of financial reports by conducting thorough reviews of credit data and documentation.
- Improved loan processing efficiency by implementing new credit administration procedures and policies.
- Participated in regular audits to ensure adherence to both internal policies and external regulations within the credit department.
- Ensured compliance with regulatory requirements through meticulous attention to detail in document preparation and review.
Customer Service Officer
Commonwealth Bank of Indonesia
02.1998 - 12.1998
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
Education
Postgraduate Diploma - Computer Information Systems
Curtin University of Technology
Perth, Australia06.1999
Bachelor Of Commerce - Finance And Banking
Curtin University of Technology
Perth, Australia12.1997
Skills
Adaptable and friendly interpersonal skill
Accurate and neat and attention to detail administration skill
Timely and responsible
Timeline
Credit Administration Officer
United Overseas Bank Indonesia
01.2000 - 06.2004
Customer Service Officer
Commonwealth Bank of Indonesia
02.1998 - 12.1998
Postgraduate Diploma - Computer Information Systems
Curtin University of Technology
Bachelor Of Commerce - Finance And Banking
Curtin University of Technology
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