Imelda Gojar

Summary

Accomplished Restaurant General Manager with a proven track record at Hanbaobao Pte Ltd, enhancing operational efficiency and customer satisfaction. Skilled in operations and inventory management, I excel in staff development and cost control, achieving significant reductions in labor costs. My leadership fosters team cohesion, driving performance beyond expectations.

Overview

years of professional experience

Work History

Restaurant General Manager

Hanbaobao Pte Ltd

07.2011 - Current

Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Carefully interviewed, selected, trained, and supervised staff.
Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.

Assistant Manager

Jollibee Foods Corporation

05.2000 - 10.2010

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Bachelor of Science - Major in Marketing

Adamson University, Manila, Philippines

04-2000

High School Diploma -

St. Theresa's College, QC, Philippines

04-1995

Skills

Operations management
Inventory management
Food safety
Cost control
Pre-shift walk-through

Staff scheduling
Hiring decisions
Scheduling coordination
Facility maintenance
Business management

Timeline

Restaurant General Manager - Hanbaobao Pte Ltd

07.2011 - Current

Assistant Manager - Jollibee Foods Corporation

05.2000 - 10.2010

Adamson University - Bachelor of Science, Major in Marketing

St. Theresa's College - High School Diploma,