Imaan Hussain
Summary
Proven to excel in fast-paced environments, I leveraged strong teamwork and exceptional time management skills at J&A Agency to enhance customer satisfaction significantly. My adeptness in food service and commitment to maintaining high personal appearance standards contributed to memorable banquet experiences, earning commendable feedback for efficiency and service quality.
Overview
2
2
years of professional experience
Work History
Banquet Server
J&A Agency
11.2024 - 12.2024
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
- Contributed to achieving high customer satisfaction scores through prompt and courteous service.
- Minimized service disruptions, quickly addressing and correcting any setup or service errors.
- Inspected dishes and utensils for cleanliness.
- Served meals to customers according to established guidelines.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Maintained clean and safe work environment.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Replenished condiments and other supplies at tables and service bars.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
Carnival Event Crew
Crew
10.2023 - 12.2023
- Promoted safety at events by monitoring guest behavior and reporting any concerns or issues to supervisors.
- Provided logistical support for events, including transportation coordination and equipment management.
- Adapted to various event types and environments, showcasing versatility as a valuable member of the crew team.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
Banquet Waiter
Hotel
10.2023 - 11.2023
- Assisted in resolving guest concerns quickly and effectively, demonstrating excellent problem-solving skills.
- Executed synchronized meal service simultaneously serving multiple guests.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Increased banquet efficiency by collaborating with the event planning team to ensure smooth operations.
- Optimized service efficiency by seamlessly transitioning between various banquet roles as needed, including server, bartender, and food runner duties.
- Handled high-pressure situations with professionalism, maintaining a calm demeanor during busy events.
- Facilitated buffet management by replenishing dishes as needed, ensuring a consistent presentation throughout the event duration.
- Returned reusable goods and serving equipment for inventory and restock.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed food resources, memorized orders, and coordinated customer service.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Inspected dishes and utensils for cleanliness.
- Prepared specialty desserts for customers for special occasions.
- Collaborated with the culinary team to ensure proper plating techniques, presentation, and portion control were executed consistently throughout each event.
- Developed rapport with clients through professional interactions before, during, and after events, contributing to repeat business opportunities.
- Supported successful events through timely breakdown of tables and cleaning up after guest departure, allowing for efficient room turnover times.
- Replenished condiments and other supplies at tables and service bars.
- Served meals to customers according to established guidelines.
- Maintained clean and safe work environment.
- Increased sales significantly by upselling higher-end products to customers.
Food Waiter
Nandos Peri Peri
06.2023 - 08.2023
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Participated in team meetings, providing feedback on service improvements and sharing best practices with colleagues.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Fostered a welcoming environment for all guests through attentive service, anticipating needs before they arise.
- Trained new waitstaff members in standard operating procedures while offering mentorship and guidance throughout their training period.
- Gained extensive knowledge of menu items, enabling informed recommendations based on guest preferences or dietary requirements.
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Contributed to positive guest experiences by accommodating special requests and dietary restrictions whenever possible.
Education
No Degree - NIL
Junyuan Secondary
Tampines09-2024
Skills
- Strong teamwork
- Time management
- Customer service
- Food service
- Punctual and reliable
- Clear communication
- Physical coordination
- Decision-making
- Personal appearance standards
Timeline
Banquet Server
J&A Agency
11.2024 - 12.2024
Carnival Event Crew
Crew
10.2023 - 12.2023
Banquet Waiter
Hotel
10.2023 - 11.2023
Food Waiter
Nandos Peri Peri
06.2023 - 08.2023
No Degree - NIL
Junyuan Secondary
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