Ilze Wakefield
Infrastructure Network Engineer
Singapore
Summary
A conceptual and innovative thinker with a quality and customization focus and a collaborative and passionate work approach.
I hold 15 years of international experience in IT ranging from software to customer and infrastructure support, AV design and deployment and project management within the Corporate Infrastructure Services (CIS) team.
My varied interests have led me down an unconventional path resulting in me being a flexible, adaptable and competent worker.
Given my experience in two international organizations both Amazon and Shell Petroleum in the IT fields my superpowers are ownership and delivering results which I display across projects in EMEA and APAC regions within Audio Visual and Corporate Infrastructure Services projects.
Work History
Infrastructure Network Engineer
Amazon
03.2018 - Current
AV Commissioning - Lead
Amazon
10.2015 - 03.2018
- Design and deployment - video conferencing (VC) enabled rooms from the ground up including acoustics, lighting and technologies for our customers, understand the various types/sizes of rooms, and feel comfortable with the delivery process.
- Project management and planning - involved in intake and project management aspect of Audio Visual infrastructure to new sites and office expansions throughout Asia and Europe and assisting in the installation and technical deployment of core IT and audio visual devices of auditoriums and conference rooms.
- Vendor management - liaise with vendors on hardware procurement and integrators on installation project timeline.
- I am the key interface when engaging and interacting with stakeholders (Global Real Estate and Facilities, integrators and internal CIS team) capturing key requirements for developing complex AV solutions
- Technical input into project management plans in line with the standard Corporate Infrastructure Buildout baseline and solution portfolio
- Mentorship and training - Corporate Infrastructure Buildout /Local IT engineers on global AV solution portfolio and commissioning process while providing documentation for turn up process and common support tasks. This is essential for helping growth trajectory for future engineers.
IT SUPPORT ENGINEER
Amazon - Customer Service
09.2011 - 03.2017
- Serve as first line technical support for desktop, systems, network and telecom (VOIP technologies throughout all Amazon campuses in above mentioned locations.
- Manage on site infrastructure that is File servers, DHCP, Domain controllers, VOIP servers and network devices ( wired & WiFi)
- Updating issue tickets and maintain good communication lines with end users and engineering teams.
- IT procurement and managing hardware and inventory life cycle for hardware and software
Senior IT Support Engineer
Shell Global Petroleum
02.2005 - 09.2011
- Team work - Responsible for ensuring efficient operations of customer facing technologY and automation including telephony infrastructure and ERP which includes GSAP, SIRAS and non-ERP/CAP applications.
- Business relationship management - Collaborate with cross-functional teams to successfully complete large-scale technology projects on time and within budget.
- Strategy - Played a key role in successful ERP/CAP migration initiatives by planning, executing, and managing various aspects of the process from start to finish.
- Used industry expertise, customer service skills and analytical nature to resolve user concerns and promote loyalty.
Education
NATIONAL DIPLOMA SOFTWARE DEVELOPMENT - Information Technology
12.2002
NATIONAL DIPLOMA SOFTWARE DEVELOPMENT (2000 - 2002)
Peninsula Technikon, Cape Town
NATIONAL DIPLOMA IN NETWORK COMMUNICATIONS - Information Technology
12.2005
NATIONAL DIPLOMA NETWORK COMMUNICATIONS (2003 - 2005)
Peninsula Technikon, Cape Town
Skills
Problem solving and decision making
Negotiation and influencing skills
Good command of collaboration
Business acumen and entrepreneurial
Top performing communication skills
Deadline driven and creative thinking
Leadership
Responsible
Project management and planning
SAP, Cisco CCNA, Windows Server administration, Cisco UCS server administration, Linux, VOIP infrastructure
Crestron integration of products and technologies using ethernet and Crestron Toolbox, Fundamental Crestron Systems maintenance
Proficiency and competency in symbol logic coding in Crestron Simpl programming
CTS, CTS-D certified
BiAmp Audio and Video systems certified
Cisco IOS mastery
Change Management
IP Addressing and Subnetting
Network Troubleshooting Abilities
VPN Management
ITIL Framework Understanding
Installation Management
Cisco equipment familiarity
Network device monitoring
Remote work support
Integration Testing
Networking protocol expertise
IT best practice framework expertise
Wide Area Network Optimization
Enterprise WiFi management
LAN switching technologies
Team Leadership Qualities
Networking and routing protocol expertise
References
- Andrew Whittaker - Principal Technical Program Manager, Prime Video & Studios
awhittak@amazon.com
- Niladri Tah - Manager - Tech Program Management, Corporate Infrastructure Services
niladri@amazon.com
Timeline
Infrastructure Network Engineer - Amazon
03.2018 - Current
AV Commissioning - Lead - Amazon
10.2015 - 03.2018
IT SUPPORT ENGINEER - Amazon - Customer Service
09.2011 - 03.2017
Senior IT Support Engineer - Shell Global Petroleum
02.2005 - 09.2011
Peninsula Technikon, Cape Town - NATIONAL DIPLOMA SOFTWARE DEVELOPMENT, Information Technology
Peninsula Technikon, Cape Town - NATIONAL DIPLOMA IN NETWORK COMMUNICATIONS, Information Technology