I Ling Fan Chiang
Summary
Proven track record of exceeding performance goals through exceptional multitasking and customer service skills honed at Ching-Hsin Fu-Chuan. Adept at fostering client relationships and streamlining operations, demonstrating creativity and innovation in problem-solving. Skilled in sales and marketing, contributing significantly to team success and customer satisfaction. Diligent Labor Worker with experience performing variety of technical and manual tasks. Maintains cleanliness of work area and counts materials, merchandise and supplies in stock. Experienced in training new employees on responsibilities and company work ethics. Background in general maintenance, light construction, repair and custodial work. Skilled Labor Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Part-time Worker
Ching-Hsin Fu-Chuan
08.2019 - 09.2022
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Managed approximately 100-120 orders per day from customers.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
Part-time Worker
Japanese Oden Restaurant
12.2018 - 10.2019
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Managed approximately 40-50 orders per day from customers.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Part-time Worker
Pet GroomingShop
01.2018 - 10.2018
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete 5-10 tasks per day and meet daily deadlines.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Addressed and resolved customer complaints in polite and professional manner.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Devised and implemented processes and procedures to streamline operations.
Education
Master of Science Financial Management - Financial Management
University of Birmingham
United Kingdom11.2024
Bachelor of Marketing - Marketing
Royal Melbourne Institute of Technology
Australia06.2023
Diploma of International Business - International Business
SIM Global Education
Singapore11.2021
Skills
- Cleaning
- Customer Service
- Restocking skills
- Customer Relations
- Sales expertise
- Multitasking
- Creativity and Innovation
- Production Assistance
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Sales and Marketing
Certification
- Marketing with Purpose Training - 2023
- Microsoft Advertising Native & Display Certification Training - 2023
- Digital Advertising Fundamentals Training - 2023
- Basic Test on Financial Markets and Professional Ethics License - 2020
- Level 1 in international marketing License - 2020
- Level C technician for computer software application. License - 2018
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Chinese (Cantonese)
Intermediate (B1)
Timeline
Part-time Worker
Ching-Hsin Fu-Chuan
08.2019 - 09.2022
Part-time Worker
Japanese Oden Restaurant
12.2018 - 10.2019
Part-time Worker
Pet GroomingShop
01.2018 - 10.2018
Master of Science Financial Management - Financial Management
University of Birmingham
Bachelor of Marketing - Marketing
Royal Melbourne Institute of Technology
Diploma of International Business - International Business
SIM Global Education
- Marketing with Purpose Training - 2023
- Microsoft Advertising Native & Display Certification Training - 2023
- Digital Advertising Fundamentals Training - 2023
- Basic Test on Financial Markets and Professional Ethics License - 2020
- Level 1 in international marketing License - 2020
- Level C technician for computer software application. License - 2018
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