Ili Liyana Z
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Experienced in Claim with over 6 years of experience in hospital. Excellent reputation for resolving problems and improving customer satisfaction.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Motivated to learn, grow and excel in Industry.
Overview
8
8
years of professional experience
Work History
Finance Executive Assistant
Khoo Teck Puat Hospital
04.2017 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team-building activities to enhance working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Served customers and followed outlined steps of service.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Clinic Assistant
Mount E Orchard
01.2015 - 03.2017
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Collected specimens, delivered to lab and brought results back to clinical team.
- Helped front desk staff register and process patients.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Protected patients by following strict HIPAA protection requirements and internal data security procedures.
- Assisted with documenting clinic activities and updated medical records.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Replenished spaces with fresh linens for clinic use.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures and care plan instructions.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Education
Nitec In Retail - Retail Management
ITE College Central Bishan
Bishan01.2006
Certificate -
Nitec in Clinic Assistant
Alice Lee Nursing SchoolGCE N Level -
Canberra Secondary School
Canberra 01.2000
PSLE -
Sembawang Primary School
Sembawang 01.2003
Skills
- Flexible and Adaptable
- Customer Service
- Self-Motivated
- Self-motivated professional
- Microsoft Office
- Active Listening
- Good listening skills
- Decision Making
- Responsible
- Data Entry
- MS Office
- Teambuilding
- Leadership
- Organization and Time Management
Timeline
Finance Executive Assistant
Khoo Teck Puat Hospital
04.2017 - Current
Clinic Assistant
Mount E Orchard
01.2015 - 03.2017
Nitec In Retail - Retail Management
ITE College Central Bishan
Certificate -
Nitec in Clinic Assistant
PSLE -
Sembawang Primary School
GCE N Level -
Canberra Secondary School
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