Ilanthirayan Paranthaga Adithan Aditya
Overview
3
3
years of professional experience
Work History
Picker Packer
Shopee
Singapore
07.2024 - Current
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Scanned packages and boxes and moved to loading dock for shipment.
Food Delivery Driver
Zomato
India
02.2023 - 08.2023
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Developed and maintained professional relations between customer, store personnel, and company.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Inspected stocks to identify shortages, replenish supply of food delivery items and maintain consistent inventory.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Processed payments, made change, and provided receipts.
- Processed customer payments and kept accurate financial records.
- Immediately addressed problems with customers to promote speedy resolution.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Maintained records of sales and customer information to support accuracy.
- Maintained positive relationships with customers to promote continued business opportunities.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Delivered orders to customers to drive full satisfaction.
- Stocked shelves and loaded orders to prepare deliveries.
- Developed strong customer base through efficient and reliable service.
- Operated delivery vehicles safely and efficiently.
- Completed daily pre- and post-trip vehicle inspections.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
DIARY FARM
Self Employment
India
04.2021 - 07.2023
- Answered questions from customers and discussed new products placed in dairy cases.
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Checked department signage and confirmed proper pricing, making sure sale items accurate.
- Delegated tasks and gave direction to team of Number employees within dairy department.
Education
Secondary School - Accounting
SRVS National Her.sec School
Karaikal, India 04.2013
Diploma In Civil Engineering - Civil Engineering
Eversafe Academy
Singapore Timeline
Picker Packer
Shopee
07.2024 - Current
Food Delivery Driver
Zomato
02.2023 - 08.2023
DIARY FARM
Self Employment
04.2021 - 07.2023
Secondary School - Accounting
SRVS National Her.sec School
Diploma In Civil Engineering - Civil Engineering
Eversafe Academy