IKA YULIANA

Summary

Resourceful Project Manager & FF&E Manager with 20 over years of expertise in completing luxury homes and exclusive projects. Leads procurement of resources including furniture, soft finishing and home accessories. Monitoring projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Hardworking and professional considered knowledgeable leader and dedicated problem solver. Brings 20 over years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

years of professional experience

Work History

Project Manager & FF&E Manager

TID Associates Pte Ltd

07.2000 - Current

Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Coordinated material procurement and required services for projects within budget requirements.
Prepared and submitted project invoices for review and approval.
Negotiated and managed third-party contracts related to project deliverables.
Managed projects from procurement to commission.
Sourced, vetted and managed vendors needed to accomplish project goals.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Customer Service Executive

PT Awani Modern Indonesia

04.1996 - 06.1998

Streamlined communication channels for improved efficiency in handling customer concerns.
Boosted customer retention rates by providing exceptional service and building rapport with clients.
Collaborated with cross-functional teams to improve overall customer experience within the company.
Described product and service details to customers to provide information on benefits and advantages.
Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
Handled customer inquiries and suggestions courteously and professionally.
Provided primary customer support to internal and external customers.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Officer

Bank International Indonesia

02.1995 - 03.1996

Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Responded to customer requests for products, services, and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.

Education

Bachelor of Arts - English Language And Literature

University Catholic Atmajaya, Jakarta, Indonesia

03.1995

Skills

Project Management
Client Relations
Schedule Management
Resource Allocation

Project Tracking
Logistics Management
Purchasing and Procurement

Additional Information

I am an active person, hardworking and involve in community volunteering too.

Timeline

Project Manager & FF&E Manager - TID Associates Pte Ltd

07.2000 - Current

Customer Service Executive - PT Awani Modern Indonesia