IHSA MARIE CRISTOBAL
OPERATIONS SPECIALIST
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Operations Specialist
Security Bank Corporation
12.2019 - Current
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Handled escalated calls from dissatisfied customers, working diligently to resolve their issues and restore confidence in company''s services.
HUMAN RESOURCES ASSISTANT
ACE HARDWARE PHILIPPINES INC.
02.2017 - 08.2019
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Played as key role in conflict resolution efforts, resulting in improved workplace harmony.
- Maintained up-to-date knowledge of industry trends through attending conferences, workshops, reading relevant articles or journals.
- Streamlined recruitment process for efficiency, reducing time-to-fill job vacancies.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
FRONT OFFICE ASSOCIATE
FAIRWAYS AND BLUEWATER RESORT BORACAY
05.2016 - 11.2016
- Developed strong relationships with returning guests through attentive service and genuine engagement during each visit.
- Collaborated with housekeeping staff to maintain high standards of cleanliness in guest rooms and common areas.
- Greeted guests warmly upon arrival and provided seamless registration process, setting tones for their enjoyable stay.
- Provided knowledgeable concierge services by recommending local dining options, transportation solutions, and entertainment venues.
- Ensured guest satisfaction by promptly handling guest feedback and implementing improvements to avoid future complaints.
- Maintained accurate financial records through diligent cash handling, daily reconciliations, and report generation.
- Increased room occupancy with effective upselling techniques and personalized recommendations.
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.
Education
Bachelor of Arts - MAJOR IN BROADCASTING
WEST VISAYAS STATE UNIVERSITY
ILOILO CITY, PHILIPPINES 06.2012 - 04.2016
Skills
Timeline
Operations Specialist
Security Bank Corporation
12.2019 - Current
HUMAN RESOURCES ASSISTANT
ACE HARDWARE PHILIPPINES INC.
02.2017 - 08.2019
FRONT OFFICE ASSOCIATE
FAIRWAYS AND BLUEWATER RESORT BORACAY
05.2016 - 11.2016
Bachelor of Arts - MAJOR IN BROADCASTING
WEST VISAYAS STATE UNIVERSITY
06.2012 - 04.2016
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