Ignesha Krishna Kutty
Summary
I am a Organized and dependable person managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I will put in my hardwork and effort to help the team achieve company goals.
Proactive and adaptable professional with experience at McDonald's, enhancing customer satisfaction through exceptional service and maintaining rigorous hygiene standards. Excelled in a fast-paced environment, demonstrating strong organizational skills and proficiency in Microsoft Office. Committed to leveraging teamwork and decision-making abilities to achieve results.
Overview
5
5
years of professional experience
2
2
Certification
Work History
Work Sabbatical
McDonald's
2024.02 - 2024.06
I resigned from
- McDonald's this year february on the 29 and i went to look for jobs and in june i started going for a WSQ Higher Certificate in Healthcare (Operations) course and this course is from 12 June to end of September
Service Crew Member
McDonald's
2018.06 - 2024.02
I have learned the basic cashiering and Customer Service
I have attended Food and Hygiene Course and have been trained on how to operate some of the things in McDonald's.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Resolved customer complaints promptly and professionally, maintaining focus on overall satisfaction.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Maintained clean and organized work environment for improved customer experiences.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Collaborated with team members to meet high standards of service during peak hours.
Call Center Agent
Terra Systems
2021.10 - 2022.02
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
- We have to use whatsapp business to talk with covid 19 patients by doing surrounding checks by video call and also verify details of patients and location they are in.
- And tell them what to do next after they have finish their 7 -14 days of quarantine.
Education
No Degree - Nitec in Business Services
ITE College West
Chua Chu Kang 12.2020
No Degree - Higher Nitec in Service Management
ITE College West
Singapore05.2022
No Degree - WSQ Higher Certificate in Healthcare (Operations)
HMI
Jurong East Devan Nair Institue10.2024
Skills
- Friendly, Positive Attitude, Teamwork
- Computer Skills : I am good at using computer as i have learnt SOA in ITE and CPA in Secondary School
- I am good at Microsoft Office
- I have the Organisational Skills
- Customer Service
- Decision-Making= I will see which one is important then i will do the important task first and then move on to others
Accomplishments
- I have Achieved Excellent Service Award (Silver) for McDonald's in recognition of my contribution and commitment to excellent service for 2021.
- Certificate of Recognition for Attaining 100% attendance from January to June 2019 in ITE College West Nitec in Business Services.
Dancing,Singing and listening to music
If i am bored and stress i will listen to music and dance.
Additional Information
Allergies : I used to have allergies when using alcohol based Hand Sanitizer during Covid 19 period but now i am ok with using hand sanitizer.
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Certification
- Excellent Service Award, Mcdonald's - 2021 from Restaurant Association of Singapore
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Paid sick leaveHealthcare benefitsFlexible work hours4-day work weekWork-life balanceCareer advancementPaid time offSoftware
Microsoft Office
Interests
Learning New things
Quote
Fall seven times; stand up eight.
Japanese proverb
I like to do baking sometimes
I used to make cupcakes and for christmas i once made a fruit cake.
Timeline
Work Sabbatical
McDonald's
2024.02 - 2024.06
Call Center Agent
Terra Systems
2021.10 - 2022.02
Service Crew Member
McDonald's
2018.06 - 2024.02
No Degree - Nitec in Business Services
ITE College West
No Degree - Higher Nitec in Service Management
ITE College West
No Degree - WSQ Higher Certificate in Healthcare (Operations)
HMI