IGNATIUS JOACHIM JOHN SILVERSTER
PULAU PINANG
Summary
Friendly, self-motivated always seek practical solutions to problem, able to work independently with minimum supervision, a good team player and ready to be place anywhere. Carry out responsibility on the designated job task and increase my performance metrics. Willingness to learn enhance my knowledge to work in the organization.
Overview
12
12
years of professional experience
Work History
Classifier Agent/Customs Broker
Air Freight Forwarders Penang (DHL)
2020.01 - Current
- Specialized in system DCE/ACA/OCNT/DHUB/GIA
- Able to declare domestic shipment ( C1,C2,C8 & C9)
- Declaration of export shipments ( C2 & C8)
- To create duty billing, duty payment, close cheque & cess payment.
- Repair and Return examination & examination at Free Trade Zone Customs.
- To coordinate with shipping and logistics teams to ensure timely and efficient transportation for truck pickup arrangement.
- Track and trace the status of shipments.
- Responding to customers' email, calls, inquiries and duty confirmation.
- Well versed in LMW exemption list & obtain approval of tax exemption from custom
- To perform day end report, filling and sorting
- Act as advisor/negotiator between DHL Express and Malaysia Customs Authority pertaining to regulatory for outbound shipments.
- Manage the import and export of goods: Customs Brokers are responsible for overseeing the entire process of importing and exporting goods, including preparing and submitting necessary documentation, such as customs declarations, invoices, and shipping documents.
- Responsible for classifying goods according to customs codes, determining duty rates, and ensuring appropriate licenses and permits are obtained.
- Liaise with government agencies and customs authorities: Customs Brokers act as intermediaries between importers/exporters and customs authorities and to communicate with customs officials, government agencies, and other relevant parties to resolve any issues, provide necessary documentation, and ensure compliance with customs regulations.
- Provide customs advice and guidance: Customs Brokers offer guidance and advice to clients regarding customs regulations, procedures, and requirements in assisting interpreting complex customs laws and help clients navigate through customs processes efficiently.
- Ensure prompt and professional customer service, addressing any concerns or queries and ensuring high client satisfaction.
On Site Personal
DHL Express Service SdnBhd
2018.11 - 2020.03
- Custom Declaration K8 (E-declare)
- Create airwaybill (Easyship)
- Palletize by segregate LD and N7, Wrapping and Pickup scan
- Reweigh,PLDF and Bagging
Kitchen Crew Member
McDonald's Restaurant
2013.01 - 2014.02
- Made food according to standard recipes with requested changes for customer satisfaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Demonstrated versatility by performing various roles within kitchen crew as needed, fostering adaptability and flexibility among team members.
- Provided exceptional customer service by promptly addressing concerns and ensuring accurate order fulfillment.
- Maintained high level of personal hygiene, contributing cleanliness of kitchen environment.
- Ensured consistent food quality through strict adherence to recipes and presentation guidelines.
- Enhanced kitchen efficiency by maintaining clean and organized workspace, streamlining food preparation processes.
- Cleaned and maintained work areas, equipment and utensils.
- Maintained high personal grooming standards and uniform presentation.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
Diploma - Logistics And Supply Chain Management
Politeknik Seberang Perai
Malaysia01.2015
Sijil Pelajaran Malaysia
Sekolah Menengah Kebangsaan St Mark
Pulau Pinang12.2013
Skills
- Occupational, Safety and Health (OSHA)
- Dynamic Team
- Sense of responsibility
- Passion for continuous learning development and personal growth
- Highly motivated and driven with strong desire to excel
- Computer Skills
- Strong Work Ethic
- Excellent Communication
- Service Recommendations
- Team player mentality
- Technical knowledge
- Goal-oriented
- Workflow Management
- Performance Goals
- Data Processing
- Customer Relationship Management
- Documentation And Reporting
- Quality Control
- Data Entry
- Progress Reporting
- Repair Quality Inspection
- Customer Relations
- Problem Resolution
- Teamwork and Collaboration
- Active listener and fast learner
- Familiar using Microsoft Office Packages
- Able to follow instruction closely and meet tight deadlines.
- Customer Service
- Multitasking and Organization
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Customer service abilities
Accomplishments
- Employee of month (July & December 2022)
- Employee of Choice (2021 & 2022)
- ICCC Award winner for (June 2019)
- Employee of Year Nominee (2019 & 2020)
- On-Site Personal of the month (June 2019)
- Received appreciation emails from customer
- Continuous improvement presentation
Languages
English
Bahasa Malaysia
Tamil
Personal Information
Expected Salary: SGD 2500
References
Moidunne Sulaiman
Northern Operation Area Manager
017-7155777
Matthew Logachandra
Clearance Supervisor
012-4181124
Saravanan Kannasan
Operation Supervisor
016-4303514
Timeline
Classifier Agent/Customs Broker
Air Freight Forwarders Penang (DHL)
2020.01 - Current
On Site Personal
DHL Express Service SdnBhd
2018.11 - 2020.03
Kitchen Crew Member
McDonald's Restaurant
2013.01 - 2014.02
Diploma - Logistics And Supply Chain Management
Politeknik Seberang Perai
Sijil Pelajaran Malaysia
Sekolah Menengah Kebangsaan St Mark
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