Summary
Overview
Work History
Education
Skills
Timeline
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IFFAH BATRISYIA

Summary

Strong communication and teamwork skills, with ability to quickly adapt to new environments. Eager to contribute to organizational success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience

Work History

Senior Financial Consultant

Great Eastern
01.2022 - Current
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Developed and maintained strong relationships with clients to maximize satisfaction.

Customer Service Executive

DBS Bank
06.2021 - 09.2021
  • Handled a myriad of credit card and banking issues including investigating and resolving fraud and scam cases.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Legal Assistant

Darshan & Teo LLP
07.2020 - 08.2020
  • Researched and analyzed legal issues and cases to provide accurate advice to clients.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Responded to client inquiries, providing accurate legal advice and offering assistance.
  • Attended client meetings and pre-trial examinations to take notes and document proceedings.

Flight Attendant

Singapore Airlines
01.2016 - 01.2018
  • Ensured grooming was of the highest standards, constantly strived to improve customer service skills through feedback, handled various emergency situations, maintained good rapport between colleagues and passengers.

Education

Bachelor of Laws With Honours (First Class), LLB -

University of Liverpool
Liverpool
01-2020

A Levels -

Innova Junior College
01-2015

O Levels -

CHIJ Katong Convent
01-2013

Skills

  • Portfolio management
  • Risk assessment
  • Investment consulting and planning
  • Relationship building and management
  • Legal research
  • Litigation support

Timeline

Senior Financial Consultant

Great Eastern
01.2022 - Current

Customer Service Executive

DBS Bank
06.2021 - 09.2021

Legal Assistant

Darshan & Teo LLP
07.2020 - 08.2020

Flight Attendant

Singapore Airlines
01.2016 - 01.2018

Bachelor of Laws With Honours (First Class), LLB -

University of Liverpool

A Levels -

Innova Junior College

O Levels -

CHIJ Katong Convent

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IFFAH BATRISYIA