Iek Ming Ming

• Provided expert-level technical assistance to end users, resolving complex issues in a timely manner.
• Improved system stability by implementing proactive IT maintenance and monitoring procedures.
• Streamlined IT support processes, resulting in faster issue resolution times and increased customer satisfaction.
• Mentored junior IT support engineers, fostering a collaborative environment that promoted professional growth and skill development.
• Developed comprehensive documentation for IT infrastructure, ensuring efficient knowledge transfer among team members.
• Connected to computer of client using remote link to install programs and applications.
• Installed and maintained hardware and computer peripherals to store tangible components.
• Upgraded operating systems and computer software to perform compatibility with programs.
• Installed and configured operating systems and applications.
• Diagnosed and troubleshot hardware, software and network issues.
• Configured hardware, devices, and software to set up work stations for employees.
• Using Service Now as a centralized ticketing system to track, prioritize, and resolve IT support requests more efficiently.
• Collaborated with cross-functional teams to successfully complete large-scale technology projects on time and within budget.
• Operating System platform: Windows, MacOS, iOS, Android, ChromeOS
• Windows platform: Office 365, Windows Migration, Azure, Active Directory, SCCM. Auto Pilot.
• Mobile platform: Intune, MDM.
• Video conferencing platforms, Zoom, webex, Skype for Business, MS Teams, Cisco jabber.
• Asset Management to ensure all assets are accountable.

• Works as a single contact point for financial institute users/Traders with regards to all IT related issues such as hardware and software
• Managed day to day BAU operations, assert inventory, reporting and monthly spreadsheet for incident tickets
• Installing/troubleshooting financial application like Bloomberg, Thomson Reuters, FX All, Aladdin etc
• Well Knowledge in Microsoft Endpoint, MFA, Azure, Active Directory, SCCM server, CCTV, Entry Pass server and Verint Voice recording
• Providing and setup Corporate phone from either iOS system or Android System

• Performing outlook migration from 2016 to office 365 online
• Testing out all 365 applications like excel, words, PowerPoint to be in sync with one drive
• To set up Users corporate devices from native iPhone email apps to office 365 through Mobile Iron
• Converting all personal mobile device using BBW to be able to work after office 365 migration
• To remote access user screen using skype business for troubleshooting
• Reduced helpdesk support tickets by proactively addressing common user issues through regular maintenance.

Helping family business in taking over Dad hawker stall.

• Setting up and leading a team in providing desktop and mobile devices support across Bank IT department (Mobility Enterprise)
• - Manage the day-to-day operations of the On-site support team, while driving the productivity and efficiency of the business operations
• - Provide VIP personalized support (band 1 to Band 2) to resolve their technology problems
• - Handling escalation cases and deploying/managing IT manpower whilst focusing on delivering exceptional services to users
• - Ensuring that processes are run effectively and in line with customer expectations and signed Service Level Agreements (SLAs)
• - Explaining and advising end user using layman terms to avoid further similar occurrences
• - Participate in management meetings and team meetings as required
• - Recruit train, coach and mentor the On-site support engineers
• - Cooperate and build positive relationships with peers and supervisors to ensure process efficiency and consistency
• - Develop and maintain strong working relations with all existing stakeholders
• - Motivate the team, facilitating team activities, and can organize teamwork into process-orientated manner
• - Set and communicate performance appraisal for staffs, Carry out performance appraisal for stuffs
• - Handle VVIPs, VIPs and difficult and demanding users professionally
• - Liaise with vendors for procurement of hardware from end to end
• - Provide technical support in hardware/software and troubleshooting for iOS/android devices integrated with company email infrastructure
• - Testing out internal applications compatibility when new OS is rolled out
• - Inventories and asset management
• - Always working closely with Telecom provider to troubleshoot any sorts of line disruptions regardless in local or overseas
• - Well Versed in iOS and iTunes - Understand Mobile development management (MDM)
• - Setting up desktop hardware and mobile devices
• - VPN/RSA token installation
• - Printer/Softphone setup and remapping
• - Hands on experience in supporting mobile devices
• - Troubleshoot all sorts of mobile devices issues (Hardware and software)
• - Setup conference call

• To drive sales from client and make arrangement with riders to send documentations/parcel

• To operate the pub and maintain the sales target

• To assist customer in some minor problems of their products, help them check in their sets if major problems

• To promote the electronics and also try to hit the requested sales target