Ibrahima Camara
Mandaluyong City,00
Summary
Adept IT Application Management Specialist with a proven track record at Willis Towers Watson, enhancing system performance and resolving complex technical issues. Skilled in application integration and demonstrating exceptional problem-solving abilities. Known for reliability and professionalism, consistently improving user experience and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Application Management Specialist
Willis Towers Watson
08.2024 - Current
- Provided end-user support for critical applications, resolving complex technical issues in a timely manner.
- Installed and configured network printers and other peripheral devices.
- Managed change control processes, ensuring proper documentation, approval, and communication of application updates or modifications.
- Enhanced system performance by implementing efficient IT application management processes and tools.
- Monitored networks and network devices to resolve technical problems quickly via phone call ,chat and self service tickets
Point of Contact
Atos IT
06.2023 - 08.2024
- Served as a reliable point of contact for both internal departments and external clients seeking assistance or information.
- Served as primary point of contact for internal and external stakeholders with critical tickets
- Served as the primary point of contact between the organization''s leadership team and operational staff.
Associate IT Consultant LV2 and SME
Syntel
08.2021 - 03.2023
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
Associate Quality Analyst
Syntel
03.2022 - 06.2022
- Created and revised procedures, checklists and job aids to reduce errors.
- Ticket evaluations ,agent coaching
Associate IT Consultant
Syntel
10.2018 - 02.2022
- Troubleshot any IT concern and transfer the issues to achieve architecture compatibility resolver.
- Assist user via phone calls ,chat and self service ticket
- Collaborated with fellow engineers to evaluate software and hardware interfaces.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Science - Mining Engineering
Kofi Annan of Guinea
Guinea07-2017
Skills
- Customer support
- Business analysis
- Data analytics
- User training
- IT service management
- Data migration
- Cybersecurity best practices
- Teamwork
- Problem-solving abilities
- Multitasking
- Network troubleshooting
- Software installation
- Analytical thinking
- Hardware installation and troubleshooting
- Application support
- Hardware diagnostics
Certification
- ITIL Foundation Certificate in IT Service Management – AXELOS Global Best Practice.
- Linux Professional Institute Certification (LPIC-1) - Linux Professional Institute.
- VMware Certified Professional - Network Virtualization (VCP-NV) - VMware, Inc.
- CompTIA Security+ Certification - Computing Technology Industry Association (CompTIA).
- Microsoft Certified, Azure Administrator Associate - Microsoft.
- CompTIA Certification
Languages
French
Bilingual or Proficient (C2)
Timeline
IT Application Management Specialist
Willis Towers Watson
08.2024 - Current
Point of Contact
Atos IT
06.2023 - 08.2024
Associate Quality Analyst
Syntel
03.2022 - 06.2022
Associate IT Consultant LV2 and SME
Syntel
08.2021 - 03.2023
Associate IT Consultant
Syntel
10.2018 - 02.2022
- ITIL Foundation Certificate in IT Service Management – AXELOS Global Best Practice.
- Linux Professional Institute Certification (LPIC-1) - Linux Professional Institute.
- VMware Certified Professional - Network Virtualization (VCP-NV) - VMware, Inc.
- CompTIA Security+ Certification - Computing Technology Industry Association (CompTIA).
- Microsoft Certified, Azure Administrator Associate - Microsoft.
- CompTIA Certification
Bachelor of Science - Mining Engineering
Kofi Annan of Guinea
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