Linda De Silva
Summary
Adept at fostering academic and emotional growth, I enhanced student satisfaction at Infant Jesus Home and Children Centre through personalized support and goal-setting. My expertise in problem-solving and interpersonal skills significantly improved team productivity at Medi-Rad Pte Ltd, demonstrating a commitment to excellence and community relations.
Overview
32
32
years of professional experience
Work History
Student Mentor
Infant Jesus Home And Children Centre
10.2023 - Current
- Established strong relationships with students, building trust and open communication channels for ongoing support.
- Assisted mentees in setting realistic short-term goals that align with long-term ambitions increasing accountability in goal achievement.
- Improved student satisfaction by providing personalized academic support and guidance.
- Monitored student academic progress, communicating with each student frequently and intervening to assist students experiencing difficulties.
- Fostered a supportive learning environment by proactively addressing students'' concerns and challenges.
Passenger Service Agent
SATS
04.1999 - 10.2000
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Business Office Supervisor
Medi-Rad Pte Ltd
04.1993 - 02.1999
- Enhanced team productivity by providing ongoing training and support to staff members.
- Managed daily operations, ensuring timely completion of tasks and meeting performance goals.
- Created a positive workplace culture by promoting teamwork, open communication, and employee recognition initiatives.
- Enhanced workflow efficiency by developing comprehensive project plans that outlined objectives, timelines, responsibilities, resources needed.
Education
GCE O LEVEL -
JIN TAI SECONDARY SCHOOL
12.1986
Skills
- Academic advising
- Motivation techniques
- Community relations
- Self-awareness
- Problem-solving
- Student support
- Emotional support
- Attention to detail
- Academic support
- Teamwork
- Interpersonal skills
Languages
English
Advanced (C1)
Bahasa Indonesia
Advanced (C1)
Malay
Advanced (C1)
Mandarin
Elementary (A2)
Timeline
Student Mentor
Infant Jesus Home And Children Centre
10.2023 - Current
Passenger Service Agent
SATS
04.1999 - 10.2000
Business Office Supervisor
Medi-Rad Pte Ltd
04.1993 - 02.1999
GCE O LEVEL -
JIN TAI SECONDARY SCHOOL
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