Ian Chan
Summary
Accomplished supply chain management professional with over 10 years of experience, recognized for managing a key account worth $3.2 million annually and driving significant growth. Expertise in identifying opportunities and transforming complex challenges into actionable solutions, resulting in the establishment of a new pharmaceutical business vertical. Known for strategic leadership and operational enhancements that boost efficiency and productivity while maintaining high-quality standards. Dedicated to fostering effective communication across all organizational levels to promote innovative practices and continuous knowledge advancement.
Overview
21
21
years of professional experience
Work History
Solution DESIGN ManageR
DHL Supply Chain
04.2020 - 12.2024
- Company Overview: DHL Supply Chain, part of the DPDHL Group, is the world’s leading logistics provider
- Combining management and value-added services with our customized, integrated logistics solutions drives resilience, efficiency, improves quality and creates competitive advantage
- Champion & Subject Matter Expert in solutions design and sector-specific skills sets such as Facility Layout Design, Cost Modeling Tools and Resourcing Model Planning Tools
- Optimizing operational flow and through put productivity through layout design while initiating automation solution and Go Green initiatives
- Identifying current supply chain best practices and automation potential to achieve optimal operational effectiveness and efficiency
- Provide Solutions Analytical Support for Project Implementation to ensure and Mitigate Risk to meet operational Go-Live date
- Establish Optimal Commercial Solution and Strategy for new business and internal organic growth
- Engage Customers to identify overall requirements and existing pain points, needs and preferences to provide a work about solution that benefits Customers
- Provide accurate business decision making, judgement and recommendations to internal stakeholders to achieve strategic advantages against other market competitors to win deals
- Develop, perform and review methods and techniques that directly impact the processes or productivity of ground operations through Resource Modeling
- Provide Industrial Engineering expertise, techniques and methodologies and structure to direct the overall operational team in improving service, processes, productivity, and profitability generated
- Provide Guidance, Knowledge Sharing & Experience to subordinates in complex solution design work
- Provide Coaching and Mentoring Commercial Team for solution concept enrichment and related skills enhancement
- Ensure that all recommended solutions, implementations plan, meet the internal and government compliance standards and requirements
- Understanding global supply chain changes, needs and trends to provide additional value-added solution to Customers
- DHL Supply Chain, part of the DPDHL Group, is the world’s leading logistics provider
- Combining management and value-added services with our customized, integrated logistics solutions drives resilience, efficiency, improves quality and creates competitive advantage
Senior Engineer, Solutions & Project Management
Pan Asia Logistics (TVS ASIANICS)
08.2019 - 04.2020
- Company Overview: Pan Asia Logistics is a logistics provider with its headquarters located in Singapore
- The company provides freight forwarding, integrated logistics and supply chain solutions and services include Air Freight, Ocean Freight, Contract Logistics, Project Logistics, etc
- In 2018, Pan Asia Logistics has been acquired by TVS Asianics, the logistics subsidiary of the TVS Group
- Providing Engineering and Solutions for Contract Logistics requests via organization direction and objectives to meet Customer’s request and requirements
- Establishing new Resources Modelling tool for the Solutions Team for fast tender / RFQ responds
- Commercial Support via Customer engagement through on site tours, presentation of proposals to Customers
- Improvement Plans roll out for existing operations towards lead, efficient and effective overall operations to reduce monthly OPEX
- Standardizing internal rate card for Contract Logistics rates to assist Commercial Team for quick responds to Customer’s enquiries for Contract Logistics considerations
- Pan Asia Logistics is a logistics provider with its headquarters located in Singapore
- The company provides freight forwarding, integrated logistics and supply chain solutions and services include Air Freight, Ocean Freight, Contract Logistics, Project Logistics, etc
- In 2018, Pan Asia Logistics has been acquired by TVS Asianics, the logistics subsidiary of the TVS Group
Warehouse Solution Engineer
Rhenus logistics
05.2018 - 08.2019
- Company Overview: Rhenus Logistics is a renown logistics service provider in Europe, a family run business with an estimated worth of €5.1 billion
- With their many established footprints through Southeast Asia providing air & ocean freight, Rhenus Logistics stands out from the other Logistics Provider in Southeast Asia due to their commitment to German efficacy with Asia’s flexibility
- Local Warehouse Footprint Establishment setup to cater, create and grow business opportunities and solutions for existing APAC freight Customers regional distribution centre for their regional logistics needs
- Merger and Acquisition of local established warehouse business to escalate company’s warehouse portfolio through Financial Analysis, Risk Assessments and Business Write-Up for Board of Directors approvals which generated instant growth in Company’s revenue
- Rhenus Logistics is a renown logistics service provider in Europe, a family run business with an estimated worth of €5.1 billion
- With their many established footprints through Southeast Asia providing air & ocean freight, Rhenus Logistics stands out from the other Logistics Provider in Southeast Asia due to their commitment to German efficacy with Asia’s flexibility
Assistance Manager Regional Supply Chain
Keppel Logistics Pte Ltd
04.2015 - 05.2018
- Company Overview: Keppel Logistics a subsidiary of Keppel Cooperation is a Logistics Provider which specialises in warehousing services for FMCG goods
- Housing one of their biggest and longest Customer for over 30 years of business relationship
- With their recent acquisition of Urban Fox, Keppel Logistics have established and place their strong presence in the local e-commerce market
- Sales support through Tender / RFQ / RFI manage to identify and determinate profitable accounts within 15% to 20% range of profit margin for both monthly and annual revenue
- Cost-benefit analysis for renewal of contacts with existing customers on a win-win situation meeting Customer’s desired and Company’s expected P&L margins
- Effective Negotiation with contractors for new accounts during set up implementation phrase to meet deadline
- Solutioning to provide a win-win situation for Customers and on company level
- Project Implementation which involves Workflow Process Analysis / Optimization, Resource Planning, IT Integration and Billing requirements to achieve best standard practices to meet Customer’s satisfaction
- Vendor Management various contractors on facility set up within project timeline for new accounts to meet “Go Live” requirement
- Customer Engagement for day-to-day operational issues as and when Operation Team requires assistance such as operation efficiency, KPI targets, inventory accuracy and IT related matters
- Keppel Logistics a subsidiary of Keppel Cooperation is a Logistics Provider which specialises in warehousing services for FMCG goods
- Housing one of their biggest and longest Customer for over 30 years of business relationship
- With their recent acquisition of Urban Fox, Keppel Logistics have established and place their strong presence in the local e-commerce market
logistics executive
Donaldson Filtration (Asia Pacific) Pte Ltd
Singapore
11.2013 - 04.2015
operations executive – vault
Malca-Amit Singapore Pte Ltd
Singapore
03.2012 - 07.2013
operations executive – planning
Bulkhaul Singapore Pte Ltd
Singapore
08.2010 - 03.2012
NAVAL LOGISTICS SYSTEM SPECIALIST
Republic of Singapore Navy
Singapore
05.2004 - 07.2010
Education
Bachelor of Science - Logistics Management
University College Dublin
Dublin, Ireland01.2014
Skills
- Detailed Data Examination
- Innovative Solution Development
- Detailed Cost Analysis
- Comprehensive Resource Planning
- Optimized Facility Layout
- Project Coordination
- Consumer Engagement Strategies
- Logistics Performance Assessment
- Process Optimization
- Vendor Relationship Management
- Data Interpretation
- Collaborative Team Management
- Performance Improvement Coaching
- Compliance Risk Assessment
- Workflow Streamlining Expertise
- Proficient Verbal Communication
- Technical Problem Solving
- Design Development
- Cost-Benefit Analysis
- Inventory Management Analysis
- Precision in Work
- Vendor Management Expertise
- Procurement Management
- Process Efficiency Evaluation
- Process Optimization
- Cross-Functional Project Coordination
- Project Implementation
- KPI Oversight
- Third-Party Coordination
- Effective Price Negotiation
- Tender Process Management
- Request For Quotation Management
- Request For Information Management
Personal Information
Nationality: Singaporean
Professional Training Certifications
- Delivery Operations
- 5S Techniques
- Work Safety, Health Policy
- Teamwork In The Workplace
- Quality System
- ISO 9001:2008 Conversion Awareness
- Stock Control and Housekeeping Operations
- Warehouse Operations
- Looking In, Reaching Far
- IATA Dangerous Goods Initial Course
Languages
English
First Language
Chinese (Mandarin)
Proficient (C2)
C2
Timeline
Solution DESIGN ManageR
DHL Supply Chain
04.2020 - 12.2024
Senior Engineer, Solutions & Project Management
Pan Asia Logistics (TVS ASIANICS)
08.2019 - 04.2020
Warehouse Solution Engineer
Rhenus logistics
05.2018 - 08.2019
Assistance Manager Regional Supply Chain
Keppel Logistics Pte Ltd
04.2015 - 05.2018
logistics executive
Donaldson Filtration (Asia Pacific) Pte Ltd
11.2013 - 04.2015
operations executive – vault
Malca-Amit Singapore Pte Ltd
03.2012 - 07.2013
operations executive – planning
Bulkhaul Singapore Pte Ltd
08.2010 - 03.2012
NAVAL LOGISTICS SYSTEM SPECIALIST
Republic of Singapore Navy
05.2004 - 07.2010
Bachelor of Science - Logistics Management
University College Dublin
Similar Profiles
Jamorris YoungJamorris Young
Warehouse Forklift Operator at DHL Supply ChainWarehouse Forklift Operator at DHL Supply Chain
Gonzalo CabralGonzalo Cabral
Maintenance Supervisor at DHL Supply ChainMaintenance Supervisor at DHL Supply Chain
Neil BirkittNeil Birkitt
Lead Network Planner at DHL Supply ChainLead Network Planner at DHL Supply Chain