Hyerim Shin

• Proficient in English

One of the key aspects of my current role is daily communication in English, which has significantly strengthened my proficiency. I continuously improve my skills by interacting with colleagues and guests from diverse backgrounds. For instance, I once assisted a guest who spoke limited English and had lost their wallet in a taxi. I successfully contacted the Singapore taxi company and retrieved the wallet for them. I am confident in my ability to communicate fluently and professionally in English.

• Effective Problem Solving

In my role, I encountered guest complaints daily, ranging from delayed room readiness to unexpected issues like ants in the room. Through these experiences, I developed strong problem-solving skills and the ability to handle challenging situations calmly. I believe active listening and empathy are key to resolving complaints effectively. By addressing concerns with genuine apologies and proactive solutions, I consistently turned negative experiences into positive ones, enhancing guest satisfaction.

• Enhancing Financial Knowledge and Accuracy in Hospitality Operations

I am responsible for collecting room charges and deposits during check-in and check-out. Guests often have high expectations due to the significant amounts they pay for their stay. Through these interactions, I have gained a strong understanding of financial management and the importance of handling transactions accurately and professionally. This experience has enhanced my financial knowledge and attention to detail.

• Cross-Cultural Understanding

Working in Singapore, I have had the opportunity to serve guests from various nationalities, allowing me to gain a deep understanding of diverse cultures and needs. For instance, I became familiar with different accents, enhancing my ability to communicate effectively with a wide range of people. This experience has strengthened my adaptability and expanded my service capabilities, enabling me to assist a diverse group of guests with confidence and ease.

• Experience with Rotating Shift

At W Singapore - Sentosa Cove, I worked rotating shifts, including morning, afternoon, and night shifts, which required adaptability and strong time-management skills. I quickly adjusted to this schedule and consistently delivered excellent service during all shifts. This experience has prepared me well for the demands of the aviation industry, where flexibility and the ability to perform under varying conditions are essential.

• Gained Exposure to Beverage Service

I have worked as a intern in the Lounge & Bar, where I had the opportunity to gain exposure to the beverage industry, including alcohol service. I was closely involved in the operation, assisting with guest orders and ensuring a smooth experience. Through this experience, I learned the importance of maintaining cleanliness and a high standard of service in a hospitality setting.