Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Hydleen Irdina Puteri Hisham

Hydleen Irdina Puteri Hisham

Student

Summary

Bringing creative and positive approach, combined with strong eye for detail and design. Knowledgeable about visual merchandising principles with skills in layout design and color coordination. Capable of creating visually appealing displays that drive customer engagement and sales.


Hardworking and passionate job seeker with strong organizational skills eager and ready to help team achieve company goals. Positive, dedicated, and adaptable with strong customer service mindset. Knowledge of event setup and serving protocols combined with skills in multitasking and communication. Committed to ensuring seamless and enjoyable guest experience at every event.

Overview

2025
2025
years of professional experience

Work History

Banquet Server

  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Carried out professional service, retaining polite and friendly approach at all times.

Usher

Blue Sky Events Pte Ltd
11.2024 - 01.2025
  • Monitored events to identify potential problems and minimize disruptions.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
  • Aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward guests'' experiences.
  • Improved venue accessibility by offering assistance to patrons with disabilities or mobility challenges.
  • Upheld cleanliness standards throughout the venue by conducting routine inspections before, during, and after each event or performance.
  • Contributed positively to audience engagement through proactive interaction with attendees before shows started.
  • Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.
  • Offered support when needed for the set-up and breakdown of various event-related materials, ensuring timely completion.
  • Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
  • Directed ticket holders to seats and facility locations.
  • Boosted customer satisfaction, providing courteous and informative responses to inquiries.
  • Participated in training sessions to stay updated on venue policies and guest service standards.
  • Coordinated with event staff to address and resolve seating issues, ensuring guest satisfaction.
  • Facilitated smooth entry and exit for guests, minimizing congestion and improving flow.
  • Improved crowd control with effective communication and coordination during high-attendance events.
  • Ensured compliance with venue policies, helping to maintain respectful and enjoyable environment for all guests.
  • Assisted guests with special needs, providing accommodations to enhance their event experience.
  • Maintained secure environment, ensuring safety protocols were followed during events.
  • Managed ticket verification to streamline entry process for attendees.
  • Provided guidance on seating and ticketing procedures to increase customer satisfaction.
  • Handled crowd control to maintain order and prevent overcrowding.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Sold admission, processed payments, and issued tickets.

Usher

Blue Sky Events Pte Ltd
11.2023 - 01.2024
  • Handled crowd control to maintain order and prevent overcrowding.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
  • Assisted in event preparations, ensuring efficient operations during performances or special events.
  • Collaborated with other ushers to facilitate smooth transitions between performances and intermissions.
  • Sold admission, processed payments, and issued tickets.
  • Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.
  • Maintained professional demeanor to represent venue and create positive impression.
  • Monitored entrance and exit of venue to guarantee safety of guests.
  • Maintained updated knowledge of event information to provide guests with accurate details.
  • Handled emergency situations calmly, following established protocols to ensure patron safety.
  • Reported maintenance or equipment issues for fast resolution to minimize downtime.

Education

ITE Diploma - Visual Merchandising

Institute of Technical Education Central
Singapore
04.2001 -

No Degree - GCE 'O' Level

Ahmad Ibrahim Secondary School
Singapore
04.2001 -

Skills

Adobe Illustrator

Adobe Photoshop

Arts and Design

Banquets and catering

Communication at Work

Customer experience

Customer requests

Customer service

Health codes compliance

Listening skills

Microsoft Office

Microsoft Powerpoint

Microsoft Excel

Microsoft Word

Product display

Product knowledge

Policy enforcement

Payment methods

Positive attitude

Problem-solving

Respect for diversity

Retail Marketing

Reliability and punctuality

Sense of responsibility

Safety awareness

Strong interpersonal skills

Store layout

Team player mentality

Ticket verification

Teamwork

Visual merchandising

Video and Image Editing

Working under pressure

Window displays

Timeline

Usher

Blue Sky Events Pte Ltd
11.2024 - 01.2025

Usher

Blue Sky Events Pte Ltd
11.2023 - 01.2024

ITE Diploma - Visual Merchandising

Institute of Technical Education Central
04.2001 -

No Degree - GCE 'O' Level

Ahmad Ibrahim Secondary School
04.2001 -

Banquet Server

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Hydleen Irdina Puteri HishamStudent