HYACINTH HONEY LAYON BALBAGO

Manages onsite Food Services for ByteDance Singapore

Skills: Account Management | Customer Relationship Management (CRM) | Auditing | Team Management | Inventory Management | Hospitality Management | Customer Experience

Workplace Services for Netflix Singapore account.

• Act as the primary point of contact for all reception needs.
• Meeting and greeting visitors, ensuring they are dealt with in a professional and welcoming manner, and ensuring whoever they are here to see are notified quickly.
• Maintain a tidy and well-organized reception area and maintain office supplies and swags by taking inventory.
• Provide best-in-class customer service to all Netflix employees, clients, partners, vendors, and visitors when they enter a Netflix office.
• Assist the workplace site lead with all physical badge requests through the Gentec system.
• Balance priorities to ensure urgent needs are being met and all tasks are being completed in a timely manner.
• Support various workplace office requests and questions.
• Support onsite events with office access, check-in, registration, etc.
• Support the workplace site leader with other ad-hoc tasks as required.
• Familiar with Zendesk, Slack, Envoy and Gentec system

• Established team priorities, maintained schedules, and monitored performance.

• Answered questions about restaurant policies and addressed guest concerns.

• Handled guest problems and clients to assist lower-level employees and maintain excellent customer service.

• Built a talented and valuable team of departmental employees through outstanding mentoring, coaching, and teaching skills.

• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

• Supported the professional development of team members and supervisors at all levels to place knowledgeable employees in leadership roles.

• Promoted business strategy by implementing improvements based on guest feedback.

• Trained new employees on proper protocols and customer service standards.

• Liaised with food and beverage management teams to develop solutions and accomplish shared objectives.

• Assisted in the recruiting, hiring, and training of team members. Trained and guided team members to maintain high productivity and performance metrics.

• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Delegate daily tasks to employees, streamlining daily progress and efficiency.

• Coordinated leadership workshops to educate team members on best practices to optimise productivity.

Pre-opening team leading front-of-house departments consists of Restaurant, Lounge and In- Room Dinning.

• Built a talented and valuable team of departmental employees through outstanding mentoring, coaching, and teaching skills.

• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

• Trained new employees on proper protocols and customer service standards.

• Assisted in the recruiting, hiring, and training of team members.

• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

• Implemented innovative programs to increase employee loyalty and reduce turnover.

• Established team priorities, maintained schedules, and monitored performance.

• Answered questions about restaurant policies and addressed guest concerns.

• Handled guest problems and clients to assist lower-level employees and maintain excellent customer service.

• Built a talented and valuable team of departmental employees through outstanding mentoring, coaching, and teaching skills.

• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

• Supported the professional development of team members and supervisors at all levels to place knowledgeable employees in leadership roles.

• Promoted business strategy by implementing improvements based on guest feedback.

• Trained new employees on proper protocols and customer service standards.

• Liaised with food and beverage management teams to develop solutions and accomplish shared objectives.

• Assisted in the recruiting, hiring, and training of team members. Trained and guided team members to maintain high productivity and performance metrics.

• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Delegate daily tasks to employees, streamlining daily progress and efficiency.

• Coordinated leadership workshops to educate team members on best practices to optimise productivity.

Chihuly Lounge presently known as Republic

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.,

• Carried out day-to-day duties accurately and efficiently. Demonstrated respect, friendliness, and willingness to help wherever needed.

• Worked flexible hours: night, weekend, and holiday shifts.

• Maintained energy and enthusiasm in a fast-paced environment. Used critical thinking to break down problems, evaluate solutions, and make

decisions.

• Proved successful working within tight deadlines and a fast-paced atmosphere.

• Offered friendly and efficient service to guests and handled challenging situations with ease.

• Resolved problems, improved operations, and provided exceptional service.

• Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork.

Chihuly Lounge presently known as Republic

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Maintain a professional demeanor by staying calm when addressing unhappy or angry guests.

• Directed training and retraining of employees to boost performance and enhance business results. Delivered training for staff development.

• Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.

• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Cultivated positive rapport with fellow employees to boost company morale.

Club Concierge and Learning Coach

• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

• Worked closely with guests, some VIPs or celebrities, with a high degree of respect for privacy.

• Maintained the front desk's concierge book to provide visitors with access to relevant local information.

• Carried out day-to-day duties accurately and efficiently. Developed and maintained courteous and effective working relationships.

• Offered friendly and efficient service to guests and handled challenging situations with ease.

• Escorts guests to their assigned rooms, informing guests of privileges and facilities in Club, hotel services, features, and room amenities, as well as, attending to the immediate needs of guests upon arrival and following through with special attention throughout their stay.