Hwei Siang Karen Wong
Summary
Committed to provides good customer service and to achieve works assigned.
Knowledgeable and experienced in delegate management. Adept at problem-solving.
Organized and dependable candidate successful at managing priorities with a positive attitude.
Overview
16
16
years of professional experience
Work History
Call Agent
DBS (Persolkelly)
04.2022 - Current
- Answered inbound/outbound customer service calls to assist with questions, concerns or problems.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
- Skilled at working independently and collaboratively in a team environment.
Assistant Event Manager
MCI Asia Pacific Singapore Pte Ltd
05.2012 - 12.2021
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Utilized job-related software for delegate management (ie. event registration, housing and transportation reservation)
- Managed administrative logistics of events planning & event booking
- Liaised with clients to determine exact event requirements.
- Coordinated travel and accommodations for event attendees.
- Oversaw event registration process by collecting and tracking attendee information.
Senior Event Manager
Shangri-la Hotel Singapore
03.2008 - 04.2012
- Managed administrative logistics of events planning & event booking
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Liaised with clients to determine exact event requirements.
- Produced proposals to document client/event requirements.
- To achieve monthly sales budget
Education
No Degree -
Bedok View Secondary School
Singapore1989
Skills
- Customer Communication
- Service Delivery
- Administrative Support
- Confidentiality Requirements
Timeline
Call Agent
DBS (Persolkelly)
04.2022 - Current
Assistant Event Manager
MCI Asia Pacific Singapore Pte Ltd
05.2012 - 12.2021
Senior Event Manager
Shangri-la Hotel Singapore
03.2008 - 04.2012
No Degree -
Bedok View Secondary School
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