HWEE SHUAN LEE

• Responded to customer inquiries regarding destination product specifications of indoor sales.
• Provided customers with presentations, and zoom meeting on how to use systems effectively.
• Established relationships with key decision makers in targeted accounts to maximize revenue opportunities.
• Worked closely with colleagues from different departments including Head of department, Logistics , operations, finance to ensure successful delivery of services.
• Greeted customers to determine wants or needs.

• With new system - Transport Management system (Cargo Wise) implementation, New Global direction part of the job centralized to HQ.

Responsible : Managing the local export and import team.

I. Recommended Shipping solution to minimize cost incur/ Penalty.

II. Selected Shipment route base on the SOP given by Implementation team and Regional Office.

III. Determined efficient and cost effective methods of moving one shipment up to destination.

IV. Ensure all partner in the supply chain are working effectively and efficiently to ease smooth operations.

V. Selected the Outstanding Employee of the month.

VI. Work well and get along with others in a diverse work environment of Both clients and business associates, ensuring the highest quality of service Possible.

VII. Ensured Import & Export KPI Timestamp achieve with 100%

Achievement

I. Able bring up the johor bahru branch office KPI from existing 15-18% on import and export and achieved to 85-100% with timelines and completeness.

II. Able controlled loss file shipment without approval to prior approval and trigger prior loss with minimum each file usd3000-8000.

III. Ensure all import and export shipment moving prior follow by SOP and do set up SOP for any new client and collaboration with supply chain and oversea agent.

IV. Created life work balance culture with any not feeling well and look after someone in the family may work from home for further concentration in work.

Handle existing customer list and grow with new service Z7S direction into U.S trade lane. More understanding on the product sales into U.S traffic and strategic planning on customer approaching.

I. Coordinated shipment routed for customers and advised on sales operations.

II. Negotiate and finalized contracts between exports and principal level.

III. Generated weekly sales report to local senior management and principal level

Achievement

I. Able 98% canvass and full swing on service into Bangkok, India , WC Africa, with weekly fix allocation to fulfil and also rate support from principal office prior secured.

II. Able consistent sending sales lead for U.S and Canada with local exporters collaboration information support prior sent .

III. Pacify and comfort our local export client especially always facing documentation hiccup once vessel departure from PGU.

Position : Senior Sales Executive Period : 2009 – 2014 (2012 Posted to Johor Branch office) Sales field in-charges for SWIRE SHIPPING & HAMBURG-SUD & RICKMERS LINE

Responsible : Performance aggressively to secure new customer and Ensure hit the KPI set within the timeframe on each Quarter target, Submission yearly budget report / weekly report / monthly sales report.

I. Collaborate with oversea principal level base in New Zealand/SINGAPORE/HONG KONG on each single customer enquiry of rate need to obtain approval prior move as well re-align with oversea agent if there is any new nomination shipment must obtain green light to ease the local operation work with the proper SOP given. II. Submitted weekly sales report to local management office as well monthly sales report to oversea principal base on the principal territory service traffic in-charges.

III. Submission on yearly budget report for the next following year forecast result with information obtain from local exporter.

Achievement

I. 2010 - Promoted and canvass sales into Pacific Island especially we’re the only short transit almost control overall market share with 80% vs other competition.

II. 2011- Successful collaboration on DRB-HICOM truck on Army truck sending via Breakbulk service into Dili.

III. 2011- Successful secure on Government refurbish project in Dili.

IV. 2014 – successful swing and secure world cup condom project into Brazil with consistent monthly 36feus with 6months project and also collaboration support from Hamburg-Sud principal on rate filing .

V. 2012-2014 able bring up and consistent follow up on major acct such as Panasonic / IOI loaders / partial furniture exporter ex PGU ride on Hamburg-sud service with FOB into Latin America with all the information given and obtain to over sea agent.

VI. 2009-2012 fully hands on in-charges on NAC/ Nestle Malaysia from bidding tender up to tender secure and collaboration with all the parties involved into this project.

Position : Customer service cum Marketing Executive Period : 2007-2009

Responsible : Approach customer base on existing list as well established own new customer / new data base list to grow my sales coverage on export shipment coverage into Sabah and Sarawak.

I. Collaborate with internal customer service obtain updated ship sailing schedule and propose to local exports such as manufacturing and oversea agent needs, if any.

II. Negotiate and finalized on sales contracts to gain the awards prior shipment move.

III. Generated and submitted weekly sales report to principal level and monthly marketing report to senior management.

Achievement

I. Able to canvass East Malaysia cargoes and also trigger all the console players as well this is my 1 st sales call marketing job.

II. Full swing especially on port call – Kuching / KK/Bintulu.

Position Import and Export Customer Services Period 2006-2007

Responsible Represent as coordinator between internal sales group and Operation and with oversea agent job scope such as handling market buying and Selling rate prior quoted to local customer or oversea agent and obtain Information to sales key person in charges and also taking approving or green light Approval prior shipment move and arranging shipments

I. Collaborate with vendors and carriers to maintain the most competitive rates and ensure the highest level of service is performed.

II. Prepared export / Import documentation file stated if any important notice, such as telex released shipment or shipment release prior before payment need to highlight before handle over the file to documentation department.

III. Collaborate with external oversea agent to move any shipment with proper SOP to avoid loss shipment or miss communication error, if any.

IV. File rate with local principal office together with free time approval prior shipment moved. Thus is to ensure shipment move had compliance with internal code.