Summary
Overview
Work History
Education
Skills
Timeline
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Hwee Nee Vicky Koh

Hwee Nee Vicky Koh

Summary

Dynamic General Manager with a proven track record at Sierra Bay Pte Ltd, excelling in operations management and client relations. Spearheaded strategies that drove year-over-year business growth and enhanced customer loyalty. Skilled in contract negotiations and market analysis, consistently achieving revenue targets while fostering strong vendor relationships.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

16
16
years of professional experience

Work History

General Manager

Sierra Bay Pte Ltd
05.2012 - Current
  • Learned operational procedures to ensure efficient workflow and productivity.
  • Implemented quality control measures to uphold service excellence and consistency.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.

Property Rental Agent

Propnex
11.2009 - Current
  • Managed property listings, ensuring accurate descriptions and competitive pricing to attract potential renters.
  • Conducted property showings, effectively communicating features and benefits to prospective tenants.
  • Facilitated lease negotiations, balancing tenant needs with landlord requirements for optimal agreements.
  • Developed marketing strategies utilizing online platforms to enhance property visibility and occupancy rates.
  • Oversaw tenant screening processes, verifying applications and conducting background checks to ensure quality placements.
  • Analyzed market trends to provide landlords with data-driven recommendations for rental pricing adjustments.
  • Collaborated with landlords on property improvement projects to increase the overall appeal of rental units for higher occupancy rates.
  • Organized open houses and scheduled showings of available units, resulting in shorter vacancy periods between tenants.
  • Reduced delinquency rates by implementing strict rent collection policies and offering payment plan options to struggling tenants.
  • Implemented preventative maintenance programs that led to fewer emergency repairs and a more comfortable living environment for residents.
  • Worked closely with maintenance teams to prioritize and address repair requests, ensuring timely completion of tasks.
  • Managed multiple properties simultaneously while maintaining high levels of organization and attention to detail.
  • Conducted thorough background checks on prospective tenants, ensuring a safe living environment for all residents.
  • Continuously monitored rental market trends to ensure competitive pricing strategies were employed for each property managed.
  • Enhanced tenant satisfaction by addressing concerns promptly and providing exceptional customer service.
  • Educated potential renters about leasing terms, fees, community features, and other relevant information needed to make an informed decision before signing an agreement.
  • Maintained detailed records of all transactions, inspections, maintenance requests, and lease agreements for accurate documentation and compliance purposes.
  • Provided ongoing communication with both landlords and tenants regarding any updates or issues that arose during the tenancy period.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Developed strong relationships with local vendors to secure discounted rates on maintenance services, contributing to lower expenses for property owners.
  • Assisted property owners in navigating legal matters related to eviction procedures or disputes with tenants, reducing risks associated with non-compliant actions.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Coordinated appointments to show marketed properties.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.

Administration, Advertising & Promotions Manager

Terra Assets Pte Ltd
02.2013 - 04.2023
  • Developed and implemented promotional strategies to enhance brand awareness and market reach.
  • Collaborated with cross-functional teams to execute marketing campaigns aligned with business goals.
  • Analyzed consumer trends and feedback to refine promotional materials and messaging effectiveness.
  • Managed budgets for promotional activities, ensuring optimal allocation of resources for maximum impact.

Retail Sales Manager

Richmond Supplies & Services Pte Ltd
04.2010 - 03.2015

Education

Bachelor of Arts - Economics

National University of Singapore
Singapore

Skills

  • Efficient multi-tasker
  • Operations management
  • Problem resolution
  • Time management
  • Customer relations
  • Staff management
  • Relationship building
  • Inventory control
  • Customer relationship management
  • Administrative skills
  • P&L management
  • Client relations
  • Schedule management
  • Customer retention
  • Deadline oriented
  • Vendor relationships
  • Project management
  • Facility management
  • Workflow planning
  • Business development
  • Project planning
  • Account management
  • Advertising and marketing
  • Risk mitigation
  • Market analysis
  • Bilingual
  • Contract negotiations
  • Client account management

Timeline

Administration, Advertising & Promotions Manager

Terra Assets Pte Ltd
02.2013 - 04.2023

General Manager

Sierra Bay Pte Ltd
05.2012 - Current

Retail Sales Manager

Richmond Supplies & Services Pte Ltd
04.2010 - 03.2015

Property Rental Agent

Propnex
11.2009 - Current

Bachelor of Arts - Economics

National University of Singapore

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Hwee Nee Vicky Koh