Hwee Chein Wan
General Manager
Summary
Dynamic General Manager with a proven track record at JENERIC Engineering Pte Ltd, excelling in operations management and team leadership. Championed continuous improvement initiatives, enhancing efficiency and driving digital transformation. Skilled in customer relationship management, fostering trust and satisfaction through proactive solutions and open communication.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
27
27
years of professional experience
3
3
years of post-secondary education
Work History
General Manager
JENERIC Engineering Pte Ltd
06.2009 - Current
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
Alliance Manager
Singapore Computer Systems
01.2001 - 04.2009
- Expanded alliances internationally by researching markets and establishing connections with relevant organizations in targeted regions.
- Improved partner satisfaction rates by addressing concerns promptly and offering customized solutions based on individual needs.
- Established trust with clients through open communication channels and proactive problem-solving strategies.
- Conducted regular business reviews with partners to assess performance against mutually agreed-upon objectives, driving continuous improvement efforts.
Supervisor
Ricoh Asia Pacific Pte Ltd
10.1997 - 03.1999
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Bachelor of Science - Management Studies
University of London
London 08.1992 - 08.1995
Skills
Operations management
Customer relationship management
Team leadership
Project management
Timeline
General Manager
JENERIC Engineering Pte Ltd
06.2009 - Current
Alliance Manager
Singapore Computer Systems
01.2001 - 04.2009
Supervisor
Ricoh Asia Pacific Pte Ltd
10.1997 - 03.1999
Bachelor of Science - Management Studies
University of London
08.1992 - 08.1995
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