HUZEFA KATIB
Singapore
Summary
An eager to learn individual with experience in hospitality, sales, and event management. Skilled in customer service, communication, and problem-solving, enhancing guest experiences and efficiently handling diverse tasks. Able to work in a fast-paced environment while maintaining a calm and professional front.
Overview
6
6
years of professional experience
1
1
Certification
Work History
(NS) Counselling Assistant
Singapore Armed Forces
07.2022 - 07.2024
- Counselling Hotline: Provided support and counseling to distressed servicemen through a dedicated hotline. Listened empathetically and offered guidance.
- Event Planning & Coordination: Organized and coordinated events, liaising with suppliers and caterers. Managed logistics, timelines, and budgets for various events.
- Public Speaking: Conducted drug awareness and stress management talks for recruits, delivering informative presentations to educate and raise awareness.
- Schedule Management: Coordinated the schedules of counselors, ensuring efficient allocation of resources and availability. Managed appointments and maintained organized records.
- Team Collaboration: Worked closely with a multidisciplinary team that contributed to a positive and cooperative work environment, fostering effective communication and teamwork.
Guest Service Officer Intern
Intercontinental Singapore Robertson Quay
08.2021 - 02.2022
- Continued working part-time uptill June 2022
- Customer Satisfaction: Maintained high standards of guest satisfaction by delivering prompt and courteous service. Resolved guest issues effectively, ensuring a positive stay experience.
- Guest Services & Reception: Efficiently handled check-in and check-out procedures, ensuring smooth and welcoming experiences for guests.
- Communication & Coordination: Promptly addressed calls regarding guest inquiries. Assisted with email correspondence, providing accurate and helpful information.
- Administrative Duties: Assisted with daily administrative tasks, including processing payments, updating guest records, and coordinating with other hotel departments.
Sales Promoter
POKKA
01.2019 - 02.2019
- Product Promotion: Assisted in promoting POKKA drinks during Chinese New Year promotions. Engaged with customers, explaining various discounts and offers.
- Customer Interaction: Developed strong communication skills by interacting with customers, providing product information, and answering queries.
- Stock Management: Supported stock-taking and replenishment of POKKA products in the supermarket, ensuring shelves were well-stocked and organized.
Adhoc Event Helper
JAMBAR
- Participant Communication: Communicated and explained event activities and games to participants, providing clear instructions and guidance.
- Time Management & Problem Solving: Developed strong time management skills and the ability to remain calm under pressure. Addressed participant queries and concerns efficiently, ensuring a well-coordinated event experience.
Education
Diploma in Hotel and Hospitality Management -
Republic Polytechnic
04.2022
Bachelor of Business - Global Business
Royal Melbourne Institute of Technology
Singapore04.2025
GCE 'O' Levels -
Geylang Methodist Secondary School
12.2018
Skills
- Digital Marketing
- Microsoft Office
- Microsoft Excel
- Canva
- Customer Experience
- Events Planning
- Marketing campaigns
References
References available on request.
Hobbies and Interests
- Cycling
- Photography
- Photo-editing
Certification
- Certificate of Achievement on successfully completed The Paracounsellor Preparatory Course - conducted from 10th October 2022 to 21st October 2022
Languages
Malay
Elementary (A2)
Gujarati
Intermediate (B1)
Timeline
(NS) Counselling Assistant
Singapore Armed Forces
07.2022 - 07.2024
Guest Service Officer Intern
Intercontinental Singapore Robertson Quay
08.2021 - 02.2022
Sales Promoter
POKKA
01.2019 - 02.2019
Adhoc Event Helper
JAMBAR
Diploma in Hotel and Hospitality Management -
Republic Polytechnic
Bachelor of Business - Global Business
Royal Melbourne Institute of Technology
GCE 'O' Levels -
Geylang Methodist Secondary School
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