Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Certification
Languages
Timeline
Generic
HUZEFA KATIB

HUZEFA KATIB

Singapore

Summary

An eager to learn individual with experience in hospitality, sales, and event management. Skilled in customer service, communication, and problem-solving, enhancing guest experiences and efficiently handling diverse tasks. Able to work in a fast-paced environment while maintaining a calm and professional front.

Overview

6
6
years of professional experience
1
1
Certification

Work History

(NS) Counselling Assistant

Singapore Armed Forces
07.2022 - 07.2024
  • Counselling Hotline: Provided support and counseling to distressed servicemen through a dedicated hotline. Listened empathetically and offered guidance.
  • Event Planning & Coordination: Organized and coordinated events, liaising with suppliers and caterers. Managed logistics, timelines, and budgets for various events.
  • Public Speaking: Conducted drug awareness and stress management talks for recruits, delivering informative presentations to educate and raise awareness.
  • Schedule Management: Coordinated the schedules of counselors, ensuring efficient allocation of resources and availability. Managed appointments and maintained organized records.
  • Team Collaboration: Worked closely with a multidisciplinary team that contributed to a positive and cooperative work environment, fostering effective communication and teamwork.

Guest Service Officer Intern

Intercontinental Singapore Robertson Quay
08.2021 - 02.2022
  • Continued working part-time uptill June 2022
  • Customer Satisfaction: Maintained high standards of guest satisfaction by delivering prompt and courteous service. Resolved guest issues effectively, ensuring a positive stay experience.
  • Guest Services & Reception: Efficiently handled check-in and check-out procedures, ensuring smooth and welcoming experiences for guests.
  • Communication & Coordination: Promptly addressed calls regarding guest inquiries. Assisted with email correspondence, providing accurate and helpful information.
  • Administrative Duties: Assisted with daily administrative tasks, including processing payments, updating guest records, and coordinating with other hotel departments.

Sales Promoter

POKKA
01.2019 - 02.2019
  • Product Promotion: Assisted in promoting POKKA drinks during Chinese New Year promotions. Engaged with customers, explaining various discounts and offers.
  • Customer Interaction: Developed strong communication skills by interacting with customers, providing product information, and answering queries.
  • Stock Management: Supported stock-taking and replenishment of POKKA products in the supermarket, ensuring shelves were well-stocked and organized.

Adhoc Event Helper

JAMBAR
  • Participant Communication: Communicated and explained event activities and games to participants, providing clear instructions and guidance.
  • Time Management & Problem Solving: Developed strong time management skills and the ability to remain calm under pressure. Addressed participant queries and concerns efficiently, ensuring a well-coordinated event experience.


Education

Diploma in Hotel and Hospitality Management -

Republic Polytechnic
04.2022

Bachelor of Business - Global Business

Royal Melbourne Institute of Technology
Singapore
04.2025

GCE 'O' Levels -

Geylang Methodist Secondary School
12.2018

Skills

  • Digital Marketing
  • Microsoft Office
  • Microsoft Excel
  • Canva
  • Customer Experience
  • Events Planning
  • Marketing campaigns

References

References available on request.

Hobbies and Interests

  • Cycling
  • Photography
  • Photo-editing

Certification

  • Certificate of Achievement on successfully completed The Paracounsellor Preparatory Course - conducted from 10th October 2022 to 21st October 2022

Languages

Malay
Elementary (A2)
Gujarati
Intermediate (B1)

Timeline

(NS) Counselling Assistant

Singapore Armed Forces
07.2022 - 07.2024

Guest Service Officer Intern

Intercontinental Singapore Robertson Quay
08.2021 - 02.2022

Sales Promoter

POKKA
01.2019 - 02.2019

Adhoc Event Helper

JAMBAR

Diploma in Hotel and Hospitality Management -

Republic Polytechnic

Bachelor of Business - Global Business

Royal Melbourne Institute of Technology

GCE 'O' Levels -

Geylang Methodist Secondary School

Similar Profiles

CREATE PROFILE
HUZEFA KATIB