HUYEN NGUYEN

Manage 3 Operational Sub-teams for Shopee Choice Project

• Supply Planning : Managed demand forecasting and generated purchase requisitions, ensuring a steady supply of goods for Shopee Choice. Monitored and maintained the Available-to-Purchase (ATP) KPI to 90%, ensuring optimal stock levels to meet market demands.
• Inventory & Cost Management : Coordinated inventory levels across 2 Mega Warehouses and 3 Mini Warehouses, maintaining a balance between stock and demand to optimize holding costs and related operational expenses.
• Shipping Process Management : Oversaw the scheduling of inbound shipments, working closely with 3 third-party logistics providers (3PL) and 400+ suppliers to ensure timely purchase order (PO) deliveries and on-time stock replenishment.

Additional Responsibilities:

• Process Design & Optimization : Developed and implemented cross-departmental business processes, streamlining operations and ensuring compliance across departments, including marketing, business development, and operations.
• Collaboration & Communication : Collaborated with multiple internal teams to enhance coordination, gathered feedback from system users, and reviewed product recommendations to ensure alignment with project objectives.

• Supplier & Client Management :
  Strategically managed 100+ SBS supplier and client relationships, fostering strong partnerships to ensure consistent quality and timely delivery. Negotiated contracts, managed pricing, and maintained terms to achieve mutually beneficial outcomes and support key business objectives.
• E-commerce Operations Optimization :
  Developed and streamlined efficient processes for E-commerce SBS operations, consistently identifying areas for improvement to enhance operational efficiency, reduce costs, and improve the user experience.
• Innovation Development :
  Led the review and approval of Business Request Documents (BRDs), driving the development of innovative features for SBS portals and optimizing existing systems to meet evolving market needs, ensuring competitiveness in a fast-paced e-commerce environment.
• Warehouse & Vendor Operations Monitoring:
  Monitored the operations of suppliers and clients in the SBS warehouse, overseeing the entire process from supplier onboarding to inbound shipment management. Ensured timely and accurate processing of avg monthly 400+ purchase orders (POs), coordinating with logistics teams and suppliers to maintain smooth operations and meet delivery timelines.

Cross-Functional Coordination & Quality Assurance – E-commerce Operations

• Cross-Functional Collaboration: Collaborated with internal teams (Warehouse, BD, Retail Content) and external partners (SBS Clients, Vendors) to identify operational issues and suggest enhancements for SBS Portals. Worked closely with the Local Product team to implement improvements, ensuring alignment with business goals.
• Quality Assurance (UAT): Led monthly 10+ User Acceptance Testing (UAT) for new features and portals, ensuring smooth and successful launches. Conducted thorough testing to guarantee the functionality and user experience met operational standards.

Team Support & Task Management Assistance – E-commerce Operations

• Team Management Support: Assisted team leader in overseeing daily team operations of up tp 13 members, ensuring smooth communication and coordination across team members. Played a key role in managing task allocation, ensuring workloads were evenly distributed and deadlines were met.
• Task Tracking & Prioritization: Helped in tracking task progress, identifying potential bottlenecks, and ensuring tasks were completed efficiently and on time. Collaborated with the team to prioritize tasks based on business needs and project timelines.
• Performance Monitoring & Reporting: Supported in monitoring team performance, providing regular updates to the team leader, and ensuring any challenges were addressed promptly to maintain operational flow.

• Build Process Guidance: Guided internal teams through the sourcing process, providing support in using SBS portals (PMS, SRM, WMS) to streamline operations and improve efficiency.
• Cross-Departmental Coordination: Collaborated with various departments (Business Development, Warehouse, Finance, Marketing) to ensure smooth execution of SBS processes and to address operational challenges.
• Onboarding & PO Management: Assisted in building and updating checklists for onboarding new SBS shops. Managed and processed purchase orders, ensuring proper documentation and compliance with procedures.
• Supplier Coordination: Coordinated with suppliers to ensure that firmed orders were delivered in full, on time, and without errors. Addressed and resolved supplier performance issues, ensuring minimal disruptions to operations.

SBS Associate – Procurement Management System (PMS) Development & Supplier Coordination

• PMS Development & Process Building: Took the lead in supporting the Product team to build the first Procurement Management System (PMS). Developed and established the working processes with suppliers and the warehouse to ensure smooth procurement and logistics operations.
• Documentation & Coordination: Created and maintained relevant working forms for both internal and external use, ensuring clear communication and streamlined operations between departments and external partners.

Pricing Associate – Competitive Analysis & Project Support

• Pricing Analysis: Conducted detailed comparisons of selling prices with competitors, ensuring the company maintained a competitive pricing strategy in the market.
• Project Support: Managed Business Process Outsourcing (BPO) activities to support various projects, ensuring timely and cost-effective execution.