HUSNUL HATIMAH BINTE RAMLAN

Senior Dental Assistant

• Worked well independently and as part of a team
• All rounder, assisting both dentists and hygienists
• Main person in managing inventory for the whole clinic
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Ensuring that instruments are cleaned and autoclaved

Administrative Assistant

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Supported executive staff through scheduling appointments, coordinating arrangements, and preparing crucial documents.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Maintained inventory of office supplies and placed orders.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

• Worked well independently and as part of a team
• Assisted the Orthodontist for about 2 and half years
• Educating patients with Oral Hygiene Instructions and the usage of ALigner Application downloaded on the phone
• Assisted in photo taking , xrays (OPG and La Ceph) for ortho records
• Handling the Orthodontist appointments and schedule as and when needed with the front desk
• Handled the aligner cases in Malaysia and Singapore
• Scanned patients teeth using the 3shape scanner, also managing the 3D scanner
• Assisted the other GPs and Hygienist with dental treamtents
• Washing and Sterilising instruments as needed
• Casting of models
• Helped with inventories as needed

• Assisted Orthodontist at least 3 times per week
• Educated patients of importance of Good oral Hygiene with braces and retainers
• Educated parents and child regrading ortho treatments, cost wise and Oral Hygiene instructions
• Other days, rotating to assist other Dentist with Dental Cleaning, Crowning, Root Canal Treatment and sometime Oral Surgery
• Managed Lab Inventories, Lab invoices and Ortho Lab Castings and cases
• Ensuring dental lab cases are returned promptly before patients appointments
• Washing and disinfecting instruments, pouching and sterilizing instruments accordingly
• Updating the dental stocks regularly and ordering as required
• Ordering the medicine and mouthwash weekly

Dental Assistant

• Worked well independently and as part of a team
• Processed dental X-Rays and efficiently used other office equipment
• Followed directions given by dentist and functioned as a strong support
• Supported in booking appointments and payments for dental treatments for patients
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
• Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
• Prepared patient x-rays and images for dentist review.
• Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
• Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.

Admin

• Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
• Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
• Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
• Scheduled and confirmed patient appointments.