Husni Bin Abd Razak
Summary
Versatile and motivated professional eager to transition into the hotel industry. Equipped with transferable skills in communication, interpersonal and a strong ability to learn quickly. Committed to leveraging my diverse background to contribute effectively to a forward-thinking team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dispatcher
Certis Cisco
10.2024 - 04.2025
- Managed dispatch operations for timely service.
- Coordinated with team to resolve logistical issues.
- Maintained records and optimized delivery routes.
Dispatcher
Parkway Laboratory Services
03.2023 - 10.2024
- Coordinated and scheduled deliveries for timely service.
- Communicated with drivers and clients to resolve issues.
- Maintained accurate delivery records and optimized routes.
- Collaborated to enhance service quality and customer satisfaction.
Football Coach
British Football Academy
09.2022 - 02.2023
- Head Coach for the Under-12 team, responsible for performance analysis and training, paralleling quality assurance in hospitality.
- Developed tailored training sessions to meet individual and team objectives, reflecting personalized guest service.
Football Coach
English Football School
12.2017 - 10.2020
- Developed and implemented structured programs to enhance team collaboration and performance.
- Mentored individuals, fostering personal growth and effective communication.
- Organized and led sessions focused on strategic planning and execution.
- Provided feedback to improve service delivery and client satisfaction.
Sales Associate
Toys"R"Us
12.2016 - 04.2017
- Assisted customers with product selection and inquiries to ensure a positive shopping experience.
- Organized and replenished merchandise on the sales floor to maintain a visually appealing environment.
Education
Sports Coaching
Republic Polytechnic
Singapore03-2020
'O' Levels
Marsiling Secondary School
Singapore12-2016
Skills
- Team Collaboration
- Adaptability
- Problem Solving
- Communication
- Attention To Detail
Certification
'C' Coaching License - Football Association of Singapore
(October 2019)
Premier Skills Level 1 - Premier Skills
(September 2018)
Service Excellence-1 - Singapore Institute of Retail Studies (SIRS)
(August 2025)
Workplace Communications-1 - Singapore Institute Of Retail Studies (SIRS)
(August 2025)
Productivity Improvement-1 - Singapore Institute Of Retail Studies (SIRS)
(August 2025)
Service Challenges-1 - Singapore Institute Of Retail Studies (SIRS)
(August 2025)
Service Leadership-1 - Singapore Institute Of Retail Studies (SIRS)
(August 2025)
Communication (Intermediate) - SINGAPORE INSTITUTE OF MANAGEMENT GROUP LIMITED (September 2025)
Customer Orientation (Intermediate) - SINGAPORE INSTITUTE OF MANAGEMENT GROUP LIMITED
(September 2025)
Creative Thinking (Intermediate) - NTUC LEARNINGHUB PTE. LTD.
(September 2025)
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Dispatcher
Certis Cisco
10.2024 - 04.2025
Dispatcher
Parkway Laboratory Services
03.2023 - 10.2024
Football Coach
British Football Academy
09.2022 - 02.2023
Football Coach
English Football School
12.2017 - 10.2020
Sales Associate
Toys"R"Us
12.2016 - 04.2017
Sports Coaching
Republic Polytechnic
'O' Levels
Marsiling Secondary School
Hobbies
Running
Football
References
Mohamed Ashraf
British Football Academy - Manager
ashrafaziz1998@gmail.com
(+65) 83982464