Hui Zhuang (Denice) Siow
Summary
Accomplished Program Manager at Mentor Media Ltd, adept in project management and relationship building. Spearheaded mentoring programs, and fostering positive stakeholder relations. Excelled in strategic planning and problem-solving, ensuring project success within tight deadlines. Committed to continuous improvement and professional development, leveraging skills in MS Office to drive process efficiency.
Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program Manager
Mentor Media Ltd
01.2021 - Current
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Coached team members on productivity strategies to accomplish challenging goals.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Interacted with customers and clients to identify business needs and requirements.
- Participated in pilot tests and revised programs based on feedback and results.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
Sales Administrative Senior Supervisor
Mentor Media Ltd
01.2019 - 12.2020
- Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
- Maximized personal competency through continuous professional development.
- Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
- Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Boosted employee morale through regular recognition programs that acknowledged outstanding individual contributions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Sales Administrative Supervisor
Mentor Media Ltd
09.2012 - 12.2018
- Reduced errors in customer orders through careful review and implementation of quality control measures.
- Facilitated seamless cooperation between departments through effective interdepartmental communication.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Collaborated with cross-functional teams on special projects, resulting in more efficient business processes overall.
- Addressed customer complaints promptly and professionally, fostering positive client relationships while resolving issues effectively.
Education
Bachelor Iin Supply Chain Management - Supply Chain Management
University College Dublin
Singapore08.2018
No Degree - Logistics Management
Institute Of Purchasing & Materials Management
Singapore12.2013
Skills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Flexible and Adaptable
- Process Improvement
- Customer Service
- Relationship Building
- MS Office Applications
- Team Management
Languages
English
Advanced (C1)
Malay
Upper intermediate (B2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Thai
Beginner (A1)
Chinese (Cantonese)
Elementary (A2)
Certification
- Data Analytics Bootcamp Issued by Vertical Institute on 24 July 2024
Timeline
Program Manager
Mentor Media Ltd
01.2021 - Current
Sales Administrative Senior Supervisor
Mentor Media Ltd
01.2019 - 12.2020
Sales Administrative Supervisor
Mentor Media Ltd
09.2012 - 12.2018
- Data Analytics Bootcamp Issued by Vertical Institute on 24 July 2024
Bachelor Iin Supply Chain Management - Supply Chain Management
University College Dublin
No Degree - Logistics Management
Institute Of Purchasing & Materials Management
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