Hui Yin Ang
Summary
Dedicated professional with expertise in employee training and payroll management. Adept and eager at building and maintaining positive relationships with colleagues and management. Strong organizational skills and committed to adhering to relevant laws and regulations,
Overview
7
7
years of professional experience
1
1
Certification
Work History
Appraiser Coordinator
QuickHR
08.2023 - Current
- Preparation of performance appraisal forms for clients
- Scheduling appraisal meetings with clients to understand the framework needed in preparation of forms to ensure forms format are in compliance with company policies and legal requirements
- Ensuring that clients receive adequate training on the appraisal process
- Communicating the appraisal process and requirements to clients
- Identifying and addressing any issues or concerns with the appraisal process
- Collaborating with QuickHR to ensure that performance appraisal forms prepared aligns with the client's company's overall HR strategy
Training & Support Executive
QuickHR
02.2023 - 08.2023
- Provided remote software services to correct reported issue.
- Translated technical terminology for clients to communicate through ticket system.
- Tracked inbound support tickets to provide clear resolutions to customers.
- Updated QuickHR systems and databases to update client and communication records.
- Coordinated priority of support work based on client and business needs.
- Managed customer-facing FAQ and knowledgebase on media sources.
- Captured customer feedback to communicate to superiors for ongoing improvement.
- Maintained composure when faced with difficult customer situations.
- Coached employees through day-to-day work and complex problems.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
Technical Support Specialist
QuickHR
10.2022 - 02.2023
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Walked individuals through basic troubleshooting tasks.
- Recorded and maintained relevant notes for each client and work order.
Senior Customer Service Officer
DBS Bank Pte Ltd
04.2022 - 07.2022
- Ensure a good follow-through of customer's service request up to its' completion
- Handle customers' enquiry/feedback/complaint with compliance to bank's internal policies, procedures and the relevant laws and regulations.
- Uses technology and system tools as directed and within established guidelines.
- Identifying and processing suspicious/fraudulent claims within designated personal authority level, in line with establish standards, procedures and guidelines provided.
- Keep abreast with current issues in the banking environment and competitors' innovation.
- Leveraged advanced tools to support internal and external customers.
- Processed information with high level of accuracy to satisfy client's needs.
- Maintained customer account information database by canceling and updating customer accounts.
Part-Time Administrative Receptionist
Breathe Pilates
01.2017 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handle payments and invoices in a responsible manner and update existing database accordingly.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
IOT Associate
Overdrive IOT Pte Ltd
03.2019 - 03.2022
- Liaise and assist clients effectively with enquiries about product whilst keeping operations team updated.
- Maintain device hardware and working online system with regular checks and testing.
- Conduct and maintain inventory checks and offer logistics support including product packing and shipment as and when required.
- Keeping records of all relevant information to handle enquiries and complaints, filing of signed DO and other important documents
- Participate in planning and coordinating daily-in house delivery schedule for orders across all platforms
- Assisted customers in identifying issues and explained solutions to restore service and functionality. Redirecting issues to appropriate resources and escalate situations if required.
- Used ticketing systems to manage and process support actions and requests.
Education
Bachelor Degree of Social Work -
Singapore University of Social Sciences
Singapore05.2026
No Degree - Diploma in Engineering Design With Business
Republic Polytechnic
Singapore05.2019
Skills
- Project Management
- Volunteer
- Event Organization
- Effective Communicator
- Independent Worker
- C Programming
- Python
- Employment Law Knowledge
- Organizational Skills
- Problem Solving
- Payroll Processing
- Employee Relations Management
Awards
2013: EAGLES Award (Leadership) 2013: LEAP Award
Affiliations
- Toastmasters Singapore (July 2017 - Feb 2019)
Location: Bukit Merah
Managed club webpage and social media with regular
updates (e.g. photos of meetings).
- Designed publicity material and event newsletters.
Certification
- Automotive Electrical Diagnosis - Beginner [June 2020]
- DS102 - Data Analytics with Python, Hackwagon Academy [May 2019]
- DS101 - Introduction to Python Programming, Hackwagon Academy [January 2019]
- Autodesk Fusion 360 Integrated Curriculum, Autodesk [February 2018]
Timeline
Appraiser Coordinator
QuickHR
08.2023 - Current
Training & Support Executive
QuickHR
02.2023 - 08.2023
Technical Support Specialist
QuickHR
10.2022 - 02.2023
Senior Customer Service Officer
DBS Bank Pte Ltd
04.2022 - 07.2022
IOT Associate
Overdrive IOT Pte Ltd
03.2019 - 03.2022
Part-Time Administrative Receptionist
Breathe Pilates
01.2017 - 03.2023
Bachelor Degree of Social Work -
Singapore University of Social Sciences
No Degree - Diploma in Engineering Design With Business
Republic Polytechnic
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