Huiyi Zhou

• - Provided support during high-volume shifts by effectively multitasking and prioritizing tasks to maintain smooth operations.
  
  - Scheduled and received food and beverage deliveries from various suppliers, maintaining organized lists to minimize errors.
  
  - Supervised staff activities and performance, which involved delegating tasks, monitoring progress, and providing feedback and coaching to team members.
  
  - Ensured smooth operations and high-quality customer service by maintaining efficiency, addressing customer concerns, and fostering a positive customer experience.
  
  - Managed employee schedules and assigned tasks by creating schedules, handling shift swap requests, and ensuring adequate staffing levels.
  
  - Handled customer complaints and resolved issues, serving as the point of contact for customer concerns and aiming to address problems promptly and effectively.

• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Promoted a positive work environment through open communication and constructive feedback.
• Handling customer complaints and resolving issues: serve as the primary contact for customer concerns, focusing on resolving problems quickly and effectively.
  
• Monitoring inventory levels and placing orders:

responsible for overseeing inventory and ensuring that there are sufficient supplies available.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.