Hui Wen Wong
Singapore
Summary
As a passionate, hardworking, energetic, positive and proactive individual, I've always been a good fit for professions that require strong customer engagement and relationship building. Along with my fantastic job experiences and understanding of customer service principles from the course I took, I was able to gain a deeper understanding of sales principles and customer service approaches. By knowing my target audience's needs and desires, I concentrate on generating pleasant customer experiences and hitting sales goals. I can use my qualities, knowledge, and personal abilities to my advantage in the job I want to pursue. Seeking to transition into new field, I am keen to use the skill sets I acquire to enter the business industry, to broaden my understanding of business aspects, and to apply my skills in this industry.
Overview
4
4
years of professional experience
Work History
Program Facilitator
Camping
08.2024 - Current
- Enhanced participant engagement by incorporating interactive activities and group discussions in program sessions.
- Collaborated with fellow facilitators to create a cohesive and consistent experience across all program offerings.
- Gathered participant feedback regularly via surveys or evaluations, utilizing insights gained for continuous improvement of future programming iterations.
- Led stimulating group discussions to encourage deeper understanding of program topics and foster critical thinking skills.
Brand Ambassador
Sales
08.2024 - Current
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Boosted sales through effective collaboration with restaurant staff to promote products in high-traffic areas.
Event Promotor
Sales
05.2024 - 07.2024
- Increased regional sales by implementing effective training programs for sales representatives.
- Achieved personal sales and profit targets according to sales plan created by manager.
- Boosted overall sales team performance by introducing innovative sales techniques.
- Became overall sales leader by surpassing sales goals.
Receptionist
Hotel Shangri-la
03.2023 - 11.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance, increasing customer satisfaction.
- Handled cash transactions and maintained sales and payments records accurately with good judgement and critical thinking skills.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Bartender
FNB
02.2022 - 01.2023
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions by suggesting food and drink.
- Food preparation like frying simple food.
Server
FNB
02.2021 - 02.2022
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Diploma - Hotel & Leisure Facilities Management
Ngee Ann Polytechnic
Clementi05-2024
Ordinary Level -
Zhenghua Secondary School
Bukit Panjang 12-2020
Primary School Leaving Examination -
Zhenghua Primary School
Bukit Panjang12-2016
Skills
- Microsoft Office Applications
- AutoCAD
- Revit
- Opera
- Google Drive Applications
- English: Written and Spoken
- Chinese: Written and Spoken
- Hainan: Spoken
Technical Skill
Communication Skills
Personal Traits & Skills
- Good salesmanship
- Collaborative learning
- Strong multitasking
- CRM skills
- Leadership and team player skills
- Good interpersonal skills
- Digital Marketing
- Goal-oriented mindset
- Adaptability
- Creative thinking
- Active listening
Personal Information
Date of Birth: 02/03/04
Personal Email
huiwen22222@gmail.com
Portfolio Link
https://s10221829.wixsite.com/my-site
Timeline
Program Facilitator
Camping
08.2024 - Current
Brand Ambassador
Sales
08.2024 - Current
Event Promotor
Sales
05.2024 - 07.2024
Receptionist
Hotel Shangri-la
03.2023 - 11.2023
Bartender
FNB
02.2022 - 01.2023
Server
FNB
02.2021 - 02.2022
Diploma - Hotel & Leisure Facilities Management
Ngee Ann Polytechnic
Ordinary Level -
Zhenghua Secondary School
Primary School Leaving Examination -
Zhenghua Primary School
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