Huishean Tan
Summary
Dynamic Clinic Assistant and Quality Assurance Analyst with a proven track record at Pinnacle Family Clinic and JMS Singapore Company. Excelled in enhancing clinic efficiency and ensuring QA compliance, showcasing critical thinking and team collaboration. Skilled in inventory control management and healthcare customer service, significantly improving patient and project outcomes.
Overview
9
9
years of professional experience
Work History
Clinic Assistant
Pinnacle Family Clinic
03.2022 - Current
- Helped front desk staff register and process patients.
- Assisted with documenting clinic activities and updated medical records.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Facilitated efficient patient flow by coordinating appointments, handling insurance verifications, and processing referrals in a timely manner.
- Streamlined inventory management by organizing medical supplies, regularly restocking exam rooms, and maintaining equipment cleanliness.
- Assisted medical professionals in administering treatments, ensuring a safe and comfortable environment for patients.
- Taught patients about medications, procedures, and care plan instructions.
Quality Assurance Analyst
JMS Singapore Company
03.2016 - 03.2022
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Education
SPM - Accounting
SMK SERI KOTA PALOH
Malaysia 12.2015
Skills
- Vital signs monitoring
- HIPAA regulations
- Critical thinking
- Team collaboration
- Appointment scheduling expertise
- Healthcare customer service
- Insurance verification
- Inventory control management
- Clinical procedure assistance
- Medication administration assistance
- Time management proficiency
- Teamwork
Timeline
Clinic Assistant
Pinnacle Family Clinic
03.2022 - Current
Quality Assurance Analyst
JMS Singapore Company
03.2016 - 03.2022
SPM - Accounting
SMK SERI KOTA PALOH
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