Hui Shan, Susanna Ho
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Motivated with extensive experience in customer service, sales and administrative tasks.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Admin Assistant
Singapore Management University - Executive Development
02.2023 - Current
- Update spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Assisted coworkers and staff members with ad hoc matters on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised between clients and vendors and maintained effective lines of communication.
Customer Service Executive – Order Management
R-Stahl Pte Ltd
01.2022 - 01.2023
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Order processing/monitoring, ensuring timeline shipment and order readiness.
Channel Sales Executive /Product Sales Executive
Eternal Asia Distribution (S) Pte Ltd
12.2020 - 12.2021
- Managed potential channel conflict by fostering excellent communication and strict adherence to channel rules of engagement.
- Improved business processes to increase productivity and align channel sales department with organization.
- Met and exceeded targets and growth metrics within assigned partner accounts.
- Assessed, clarified and validated partner needs to nurture relationships and achieve success.
- Forecasted growth and presented trends based on previous buying behavior.
- Built relationships with customers and community to establish long-term business growth.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
Senior Customer Service Officer /Office Manager
IDP Education Limited – Singapore Branch
02.2019 - 12.2020
- Leveraged advanced tools to support internal and external customers.
- Strengthened customer relationships and authored strategies to provide positive experience for customers.
- Guided team members with clear directions, timelines and feedback.
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Assist with logistics part for events
APAC Engineering Coordinator
CBRE Pte Ltd – Account Of BAML
05.2018 - 02.2019
- Monitored project activities and verified team adherence to project budget, business standards and regulations.
- Supported project planning and execution efforts relating to technical documentation and process development.
- Facilitated transmission of feedback from junior personnel to senior staff, advocating for consideration of staff concerns and suggestions.
Field Sales Coordinator
Brocade Communications Systems, Inc.
06.2016 - 11.2017
- Supporting Directors on Travel Booking, expense claims, calendar management and other ad hoc matters
- General office duties (e.g. replenishing pantry supplies, office maintenance)
Sales Coordinator
Hypac Packaging
07.2015 - 06.2016
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
Channel Sales Executive
Eternal Asia Distribution (S) Pte Ltd
07.2013 - 04.2015
- Improved business processes to increase productivity and align channel sales department with organization.
- Forecasted growth and presented trends based on previous buying behavior.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Regional Assistant
PropertyGuru Pte Ltd
07.2012 - 06.2013
- Gathered, organized and input information into digital database.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Collected, arranged, and input information into database system.
- Other ad hoc matters from Regional VP of Sales
Education
High School Diploma -
Ngee Ann Polytechnic
Singapore05.2012
Skills
- Customer Service
- Travel Administration
- Meeting Minutes
- Excel Spreadsheets
- Data Entry Documentation
- Calendar Management
- Database Organization
- Administrative Support
- Technical Support
- Team Bonding
- Office Equipment Maintenance
- Employee Timesheet Processing
Certification
- CIA - Certified Internal Auditor
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Elementary (A2)
Timeline
Admin Assistant
Singapore Management University - Executive Development
02.2023 - Current
Customer Service Executive – Order Management
R-Stahl Pte Ltd
01.2022 - 01.2023
Channel Sales Executive /Product Sales Executive
Eternal Asia Distribution (S) Pte Ltd
12.2020 - 12.2021
Senior Customer Service Officer /Office Manager
IDP Education Limited – Singapore Branch
02.2019 - 12.2020
APAC Engineering Coordinator
CBRE Pte Ltd – Account Of BAML
05.2018 - 02.2019
Field Sales Coordinator
Brocade Communications Systems, Inc.
06.2016 - 11.2017
Sales Coordinator
Hypac Packaging
07.2015 - 06.2016
Channel Sales Executive
Eternal Asia Distribution (S) Pte Ltd
07.2013 - 04.2015
Regional Assistant
PropertyGuru Pte Ltd
07.2012 - 06.2013
High School Diploma -
Ngee Ann Polytechnic
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