Huishan Meng

Technical support professional with comprehensive background in UC call traffic systems troubleshooting and issue resolution. Known for delivering impactful solutions and ensuring high system reliability. Focused on team collaboration and adaptable to dynamic environments, with key skills in problem-solving and technical communication.

South Korean Army - Remote Reinstallation of CMS1000 Appliance

• Due to strict security requirements, exporting equipment is challenging. Therefore, I frequently communicated with the customer to quickly identify the root cause of issues.
• Collaborated closely with the UCS team and focus on troubleshooting and resolving issues through Webex remote support.
• Prepared reports on actions and workarounds conducted remotely.
• After resolving the issue, I conducted a presentation on the resolution process during the TAC team meeting.

 Samsung Electronics - BFCP Operation Testing in CMS Lab

• Requested to demonstrate the process by which two codecs obtain presentation rights in CMS meetings.
• Conducted multiple rounds of log review and packet capture in lab tests to identify differences in BFCP operations between the two codecs during CMS meetings.
• Successfully identified the CMS BFCP operation process and patterns for obtaining presentation rights, and persuaded the customer.

Samsung Fire - Call Disconnection Issue

• Prioritized understanding the call flow to address call disconnection issues.
• Analyzed CUCM SDL Trace logs and IP Phone Event logs to determine at which stage the call disconnects.
• Reviewed logs to identify errors, explain the root cause, and provide workarounds to resolve the issue.

Cisco Certified Specialist - Collaboration Core

Alibaba ACP Certification