HUI JUN LIN
Senior Engineer, IT Global Infrastructure, Network & Voice
S’PORE
Summary
Results-driven professional engineer with extensive experience ready to make a significant impact within a dynamic and progressive organization. Proven track record of delivering innovative solutions and effective problem-solving strategies that drive impactful results. Committed to fostering team collaboration and adaptability, ensuring reliability and success in fast-paced environments. Core competencies include project management, network analysis, and technical troubleshooting, all aimed at achieving excellence in every endeavor.
Overview
18
18
years of professional experience
3
3
Certifications
1
1
Language
Work History
Senior Engineer, IT Global Infrastructure, Network & Voice
Cytiva
07.2020 - Current
- Discover and analyze regional business requirements.
- Lead other engineers and provide strategic planning and prioritization.
- Keep detailed and accurate technical documentation.
- Provide Updates to Regional Business and IT Team on Global Roadmaps and Plans related to Network and Voice.
- Work as One-Team with the Regional IT Team to Support and Enable the Business in Region.
- Experience with a wide array of Cisco Equipment (SD WAN / WLAN / Routing / Switching)
- Configuration and Policy Management experience with Palo Alto Next Generation Firewalls
- Cisco ISE Knowledge and Support
- Z-Scaler ZPA Knowledge and Support
- IPSec Tunnel Configuration and Management
- Local LAN VRF Design and Support
- Voice Over IP Knowledge and Support
- Proficiency in Self-Management, Project Management, and Working With Customers
- Good Communication and Presentation Skills
- Leadership skills: Operates with integrity, Builds Consensus, Thinks and Acts Strategically
- Core responsibilities include: Global Network and Voice Infrastructure Migrations, Global Network Design and Architecture, Build and Automation of Global Network Infrastructure, Global Network Monitoring and Optimization, Incident Resolution, Patching, and Performance Tuning, Effective and Secure Infrastructure Management, Routine Infrastructure cost and efficiency analysis and enhancements, Coordination with Corporate Security Teams, Coordination with Procurement Departments, ISP Vendor Engagement and Management, Other duties as requested by Manager.
Network and VoIP Analyst
Michael Page International
06.2018 - 07.2020
- Team member in the APAC Networks and Telephony Operations with Michael Page Global Infrastructure Operations Team
- Deploy and manage WAN, VOIP, LAN with wireless networks that includes Routers, Switches, Zscaler proxy and Meraki Access Points.
- Network administration and support for Cisco and Meraki appliances for branch offices and Data Centre/Comms Hubs.
- Work on Level 2 ticket resolution for incidents and changes allocated to the SSC IT Infrastructure Operations Team
- Monitor network infrastructure daily to ensure appropriate service levels are met. Communicate and resolve any exceptions in a timely manner.
- Support of the Cisco Voice Gateway platform including handsets/softphones.
- Wi-Fi management and related services (dns, dhcp, radius, etc)
- Manage incidents, tickets and escalations with the Global MPLS service provider.
- Documenting of network and telephony infrastructure and standard operating procedures.
- Proactively collaborate with other technology departments and related business units to increase system efficiencies and define long-term design strategies.
- Support APAC network operations environment.
- Involved in a current Network Transformation Project transitioning to a SD-WAN environment.
Network Consultant
NCS PTE LTD
08.2016 - 06.2018
- Member of AIMS Network team to SPS
- Handle administration with implementation of Cisco and Alcatel routers plus switches
- Provide onsite and remote technical support to resolve network issues.
- Troubleshoot, resolve and find out root cause of network and security issues.
- Provide infrastructure maintenance support for problem management and incident escalation
- Manages day-to-day operational aspects of a project and scope
- Prepare network documentation such as network diagram, upgrade, and implementation plan and propose new features in customer’s existing network to address network issues.
- Work with principal vendors to resolve network issues.
LAN Engineer
Bayer Business Services
06.2012 - 07.2016
- Team member in the Network and Access Team with Bayer Business Services Global IT Hub Singapore.
- Current major tasks and responsibilities:
- Participate in the development and implementation of LAN technical solutions.
- Support projects and change initiatives in BBS IAO LAN environment in Asia Pacific.
- Perform LAN products support by applying BBS standard procedures, tools and controlling SLAs.
- Work with continuous improvement initiatives across the organization.
- Keep abreast with LAN products developments and keep close technical relationship with vendors.
- Work in close collaboration with other SME teams for example the Voice Team for the Voice Gateways and IP Phones installation and the Hosting Platform Team for Servers integration into the network.
Associate Operations Specialist
SITA
07.2011 - 06.2012
- Team member of the ATI Cloud
- Tasks include:
- Respond to faults call - isolate, rectify or bypass problem within committed service levels.
- Respond to service call - Implementing/decommissioning service within committed service levels.
- Maintenance of documentation - Ensure proper update of document in relation to changes in environment.
- Proactive Surveillance Monitoring of MAS Infrastructure under SITA care
Network Consultant
NCS PTE LTD
07.2010 - 07.2011
- Member of a managed service team to MFA
- Tasks include:
- Respond to faults call - isolate, rectify or bypass problem within committed service levels.
- Respond to service call - Implementing/decommissioning service within committed service levels.
- Maintenance of documentation - Ensure proper update of document in relation to changes in environment.
- To provide 24hrs x 7 days standby support.
Network Engineer
FUJITSU ASIA PTE LTD
11.2007 - 07.2010
- Part of a managed service team to PSA.
- Tasks include:
- Respond to faults call - isolate, rectify or bypass problem within committed service levels.
- Respond to service call - Implementing/decommissioning service within committed service levels.
- Maintenance of documentation - Ensure proper update of document in relation to changes in environment.
- To provide 24hrs x 7 days standby support.
Education
Degree - Business Information & Technology
Coventry University
01.2011
Diploma - Multimedia & Information Technology (Mobile Computing)
Nanyang Polytechnic
06-2003
Skills
Proficient in: Microsoft Word, Powerpoint, Access and Excel, Cisco IOS, IOS-XE, Cisco WLC, Cisco vManage
Certification
2017 - Palo Alto Networks Accredited Systems Engineer (PSE)
Interests
Reading books on business and self-improvement, I generally enjoy going out with friends for a movie or have tea breaks with them
Timeline
Senior Engineer, IT Global Infrastructure, Network & Voice
Cytiva
07.2020 - Current
Network and VoIP Analyst
Michael Page International
06.2018 - 07.2020
Network Consultant
NCS PTE LTD
08.2016 - 06.2018
LAN Engineer
Bayer Business Services
06.2012 - 07.2016
Associate Operations Specialist
SITA
07.2011 - 06.2012
Network Consultant
NCS PTE LTD
07.2010 - 07.2011
Network Engineer
FUJITSU ASIA PTE LTD
11.2007 - 07.2010
Degree - Business Information & Technology
Coventry University
Diploma - Multimedia & Information Technology (Mobile Computing)
Nanyang Polytechnic
STRENGTHS
- Willing to learn and improve
- Independent and good team player
- Responsible
- People-oriented
- Possess some hands-on experience
- Excellent presentation and public speaking skills
- Enhanced critical thinking and problem solving skills through experiences
- Leadership
ADDITIONAL INFO
- Date of Availability: One Month.
- Work Status: Currently working in CYTIVA as a Senior Network & Voice Engineer.
- Typing Speed: Average 45 words / min.
- Willing to work OT: Yes.
- Nearest MRT Station: SENGKANG
- License: Class 3
Hobbies
Reading books on business and self-improvement.
I generally enjoy going out with friends for a movie or have tea breaks with them.