HUI HUI CHAN
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
5
5
years of professional experience
Work History
Head of Administration
BizChamp International College
01.2024 - Current
- Streamlined administrative processes by implementing efficient systems and procedures, leading to increased productivity.
- Managed financial resources for the department, ensuring optimal allocation and cost-saving measures.
- Established effective communication channels within the organization, enhancing collaboration and teamwork.
- Coordinated with cross-functional teams to ensure timely completion of projects and initiatives.
- Implemented comprehensive training programs for staff members, fostering professional growth and development.
- Supervised daily operations of the administration department, providing guidance and support to team members.
- Championed process improvement strategies that resulted in streamlined workflows and increased efficiency across departments.
- Collaborated with senior leadership to develop strategic plans aimed at achieving organizational objectives.
- Enhanced employee satisfaction levels by proactively addressing concerns and creating a positive workplace culture.
- Contributed significantly to overall company growth by successfully managing all aspects of administrative functions while maintaining a strong focus on customer service excellence throughout the organization.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Coordinated with human resources department to handle payroll and personnel databases.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Targeted new customers to grow geographic reach and increase revenue.
- Generated reports to suggest corrective actions and process improvements.
- Maintained personnel records and updated internal databases to support document management.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Created reports, presentations and other materials for executive staff.
- Managed, and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Built and managed processes for tracking and monitoring department performance.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Organized and updated databases, records and other information resources.
- To achieve given monthly sale target.
- Prepare CPE documentation, write meeting minutes and yearly AR submission.
Sales Supervisor
BizChamp International College
01.2023 - Current
- Boosted sales by implementing effective training programs for new and existing employees.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Mentored junior staff members, fostering professional development and career progression within the organization.
- Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
- Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decision making.
- Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively coached team members to reach weekly and monthly sales goals.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed and enforced policies and procedures for compliance with company policies.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Utilized data analysis techniques to identify patterns in consumer behavior that informed marketing strategies moving forward.
- Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
- Created innovative sales strategies, leading to improved market share and visibility for the company''s products.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
Sales Clerk
BizChamp International College
05.2019 - Current
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Boosted sales by effectively promoting courses and engaging with customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Managed inventory to ensure optimal courses availability for meeting customer needs.
- Collaborated with team members to achieve sales targets and improve overall performance.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
- Assisted in organizing college displays for maximum visibility and attractiveness to potential student.
- Maintained a clean, organized sales floor to promote a pleasant service experience for customers.
- Participated in regular training sessions, staying current on product knowledge and best practices for effective sales techniques.
- Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Adapted quickly to new products or promotions, incorporating them into sales presentations seamlessly for greater impact on revenue generation.
- Conducted periodic audits of cash registers; ensured accurate cash handling for both opening and closing procedures.
- Processed payments and returns with accuracy and efficiency.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Present course details to clients at the same will answered customer questions about course details.
- Listened to customer needs and desires to identify and recommend optimal courses.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent service experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Diploma In Business Accounting
Nanyang Polytechnic
09.2022
Diploma in Business Managenment
BizChamp International College
08.2020
LCCI Level 2
Pearson
12.2019
SPM
Smk Indahpura (1)
Malaysia12.2018
Skills
- Document Management
- Internal Communications
- Organizational Leadership
- Customer Service
- Staff Training
- Problem Solving
- Data Analysis
- Process Improvement
- Employee Supervision
- Goal Setting
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Intermediate (B1)
Chinese (Cantonese)
Intermediate (B1)
Malay
Elementary (A2)
Timeline
Head of Administration
BizChamp International College
01.2024 - Current
Sales Supervisor
BizChamp International College
01.2023 - Current
Sales Clerk
BizChamp International College
05.2019 - Current
Diploma In Business Accounting
Nanyang Polytechnic
Diploma in Business Managenment
BizChamp International College
LCCI Level 2
Pearson
SPM
Smk Indahpura (1)
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