Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hui Hoon (Geraldine) Ng

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

33
33
years of professional experience

Work History

Secretary to Division Head

OCBC Bank
04.2009 - Current
  • Expedited decision-making processes by presenting accurate and timely information to Division head in easily digestible formats.
  • Enhanced executive efficiency by managing Division Head's calendar, scheduling appointments, and coordinating travel arrangements.
  • Facilitated seamless collaboration between Division Head and other executives through efficient liaison work in setting up meetings and conference calls.
  • Safeguarded sensitive information as a trusted confidante while handling confidential files pertaining to company operations or personnel issues.
  • Handled confidential information in professional manner.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Organized and updated schedules for executives.
  • Coordinated travel arrangements and bookings for executive staff.
  • Collated and distributed agendas and minutes for all executive meetings.

Customer Service Officer

OCBC Bank
10.2004 - 03.2009
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns for home loans application.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
  • Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
  • Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.

Membership Executive

Temasek Club
02.2000 - 06.2004
  • Established clear performance targets for membership growth and retention, motivating the team to consistently achieve or exceed expectations.
  • Strengthened relationships with existing members by regularly organizing exclusive events and workshops.
  • Negotiated favorable pricing agreements with external vendors for exclusive discounts available only to organizational members.
  • Managed annual renewal campaigns to ensure timely communication and follow-up with expiring memberships.
  • Boosted new member acquisition through effective outreach and networking events.
  • Identified potential corporate partnerships to expand membership base and generate additional revenue for the organization.

Reservation Officer

The Marco Polo Hotel
06.1994 - 02.1996
  • Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
  • Provided exceptional customer service through timely responses to emails and phone calls from potential guests.
  • Collaborated with team members to achieve department goals and maintain high levels of customer service.
  • Utilized various software programs for managing reservations, data entry, and reporting purposes.
  • Handled cancellations and modifications professionally while adhering to hotel policies and procedures.

Trainee

The Marco Polo Hotel
06.1992 - 06.1994
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Supported departmental tasks to increase understanding of industry processes.
  • Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
  • Filled out timesheets and paperwork according to identified requirements.

Education

Bachelor of Science - Hospitality Management

RMIT University
Melbourne Australia
11-1999

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Appointment scheduling
  • Calendar management

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Korean
Intermediate (B1)

Timeline

Secretary to Division Head

OCBC Bank
04.2009 - Current

Customer Service Officer

OCBC Bank
10.2004 - 03.2009

Membership Executive

Temasek Club
02.2000 - 06.2004

Reservation Officer

The Marco Polo Hotel
06.1994 - 02.1996

Trainee

The Marco Polo Hotel
06.1992 - 06.1994

Bachelor of Science - Hospitality Management

RMIT University

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Hui Hoon (Geraldine) Ng