Hui Fung Teoh

• Leadership and Operations Management
• Oversee daily operations of the Integrated Operations Cell (IOC) and respond to emergent situations with agility and precision.
• Uphold operational excellence by consistently accessing workflows and operations, disseminate key workflows and information updates to the team and maintaining up-to-date documents in Knowledge Management at OneNote.
• Organize orientation sessions and provide onboarding training for new team members to integrate seamlessly into the department.
• Delegate tasks according to diverse strengths and skills of team members, fostering sense of empowerment and ownership among the team.
• Manage various administrative matters and maintain accurate records to support smooth functioning of operations.
• Support night shift team as night duty officer, serving as main contact for ad-hoc
• Knowledge Management and Trainings
• Pioneered the set-up of Knowledge Management (KM) for IOC, forming the backbone of workflows and processes, and operationalized it as the main backbone of IOC’s training materials.
• Encouraged IOC team members to utilize KM for self-learning and references, and worked with team leads to update workflows and SOPs consistently.
• Facilitated intra team cross training programs within IOC and inter cells cross training programs within Home Recovery Task Group.
• Administrative Processes and Team Building
• Established multiple admin processes and managed both admin and operation matter within IOC.
• Supported and mentored IOC team members in daily operations, cultivating culture of active participation in MOH’s activities among IOC team members for boosting stronger team building and close work peer relationship.
• Collaboration and Transition Management
• Worked with SAF team during the transition phase from Quarantine Order operation to Home Recovery operation for Uncontactable section, fronting handover discussions and cultivating culture aiming to constantly improve and streamline work processes.
• Successfully set up combined HOTO of each section within IOC by mentoring each section lead on setting up and implementing structured and organized HOTO format for seamless hand over and take over tasks/updates between both work shifts.
• Additional Responsibilities and Achievements
• Achieved B (Very Good) ratings consistently in Yearly Appraisal and Development Plan (ADP).
• Team management experience of 30 senior and junior staff in IOC.
• Led discussions, preparation, and implementation for various phases of COVID-19 operations changes. For example, in DORSCON Yellow and DORSCON Green.
• Coordinating to obtain necessary accesses for various systems, tools, Share Points, and reports for IOC team members.
• Supported operations System team in various user test acceptance projects.
• Received the Commendation Medal (Covid-19) and Covid-19 Resilience Medal.

• Current Roles and Responsibilities (Healthier SG):
• Deputy of Task Squad Chief for Healthier SG Enrolment Operations, playing pivotal role in setup of the task squad's enrolment team for program launch.
• Team management experience of hundred of operations managers and ambassadors.
• Overseeing daily deployment planning, administration setup, and logistics coordination with Operations Center of Healthier SG Task Group.
• Broadcasting timely updates in operations brief group and meticulously planning training to ensure seamless deployment.
• Monitoring leave applications to minimize disruption in deployment and serving as a mentor and counselor for ambassadors and operations managers.
• Conducting deployment site recce together with operations managers and fostering strong partnership with key stakeholders including PA office, Active Ageing Centers, IMDA, HPB, and NUHS for Healthier SG and community events.
• Supporting Healthier SG’s roadshows, health fiesta programs, community events as ambassador and operations manager role.
• Preparing presentation decks for leadership updates on enrolment progress and activities, demonstrating commitment to transparent communication and progress tracking.

Roles, Responsibilities and Achievements

• Achieved EXCEEDS ratings consistently in Yearly Performance Appraisal. Promoted for excellent achievements and holding increasing responsibilities.
• Team management experience of eight (8) customer service executives and three (3) administrative staff.
• Provided guidance, training, and support to team members in problem solution by utilizing available resources and systems for best outcomes for customers and company.
• Key contact between clients and company
• Managed and balanced conflicting needs of customers and company. Ensured smooth flow of information and inter-department coordination to achieve customer’s satisfaction.
• Arranged/coordinated meetings, conference calls, customers’ visits, and audits.
• Prepare weekly management reports and presentations.
• Conducted customers’ audits (Part qualifications and plant qualifications) and company certifications (ISO9001, IATF16949, TL9000, AS9100 and ISO14001)
• Ensured adequacy, effectiveness and alignment of customer’s requirements and management systems with strategic direction of organization.
• In-house 5S committee member and auditor
• In-house Growing Google project team member.
• Promoted Google platform to Customer service and Order Entry department, collaborated with IT team to provide training and to resolve constraints in using Google tools.