Hui Ern Oh

• Oversee and manage daily operations of the tuition center, ensuring efficiency and quality standards.
• Act as a liaison between HQ, parents, and teachers to address student needs and center-related matters.
• Lead and manage staff, fostering a productive environment aligned with center goals.
• Oversee petty cash management, coordinate part-time admin schedules, and arrange relief teachers as needed.
• Build strong customer relationships through proactive communication across phone, WhatsApp, and in-person interactions, providing exceptional customer service.

• Worked closely with fellow instructors to develop and enhance the robotics curriculum, incorporating the latest advancements in technology and educational
  best practices while ensuring that the curriculum remains relevant and effective in nurturing students' skills and creativity.
• Introduced interactive learning activities, projects, and problem-solving challenges using Lego (Ev3, Spike), Lego Technics (9686 set), Whalesbot U10/U20 Pro, and Whalesbot AI1s.
• Provided guidance and mentorship to students, leading to success in major competitions like the Seakeepers Sumobot, First Lego League and Enjoy AI.
• Seakeepers Sumobot Competition: Our team earned the Rising Star Award through focused training and strategic planning.
• Enjoy AI Competition: We secured a spot in the top 3 teams in the Junior category, showcasing our students' talents and innovation.
• First Lego League 2024 : Led and mentored 2 teams for First Lego League 2024.
• Actively involved in communicating with parents at NK Robotics, receiving commendations for effective engagement and fostering a strong partnership between the school and parent. By maintaining transparent communication channels, i ensure that parents are fully informed and engaged in their child's educational experience, promoting a collaborative relationship that benefits everyone involved.
• Plan and oversee the scheduling of both full-time and part-time teachers across all centers. This involves coordinating their timetables to ensure smooth operations and effective teaching coverage.
• While I have experience in teaching robotics, my greater strengths lie in operations management, sales, and business development.

Contract Role

• Conduct interviews and draft employment contracts for staff.
• Establish organizational charts, hierarchy, and reporting structures.
• Administer hiring paperwork, including work permits.
  Manage leave and handle daily administrative tasks.

• Guest Services Management: Handled guest check-in, reservations, and room assignments at the unit level. Ensured a seamless and pleasant experience for guests from arrival to departure.
• Guest Satisfaction: Managed guest requests and concerns throughout their stay, addressing their needs promptly and effectively to ensure satisfaction.
• Front Desk Operations: Conducted front desk cashiering duties, including handling transactions and managing financial processes. Also participated in leasing activities and conducted site inspections as required.
• Interdepartmental Communication: Acted as a liaison between the Operations Manager/Resident Manager and Sales Managers, facilitating communication to ensure smooth operations and effective collaboration between departments.
• Customer Relationship Management: Anticipated guest needs and proactively worked to enhance their satisfaction. Managed guest complaints effectively, resolving issues promptly and professionally to maintain positive guest
  relationships.

1 Year Contract Role

• Handle inbound/outbound calls regarding fiber service relocations.
• Follow up on orders and manage customer expectations effectively.
• Coordinate with relevant teams via email for issue resolution.

Contract Role:

• Administrative Support
• Perform data entry and track daily metrics (e.g, morning conversion report to monitor driver activations from the previous day; end-of-day tally to track walk-in drivers with missing vehicles or documents, and add them to the incomplete list).
• Review driver's feedback on their trips and determine if further action is needed, such as raising Zendesk tickets and updating records accordingly.
• Contact drivers with missing documents and encouraging them to complete the necessary steps for activation.