TIFFANY YEO YING YING
Summary
Dynamic leader with a proven track record at JEWEL COFFEE, excelling in customer service and staff supervision. Enhanced customer satisfaction and reduced cash discrepancies through effective problem-solving and decision-making. Skilled in team leadership and money handling, fostering a positive and efficient work environment. Achieved notable improvements in performance and quality.
Overview
7
7
years of professional experience
Work History
Assistant Manager
KINGS CART COFFEE FACTORY
01.2023 - 12.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
O COFFEE CLUB
03.2023 - 12.2023
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Store Manager
JEWEL COFFEE
06.2018 - 02.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
No Degree -
JIEMIN PRIMARY SCHOOL
SINGAPORENo Degree -
NORTHBROOKS SECONDARY SCHOOL
Singapore, Singapore12-2005
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
- Staff supervision
- Task delegation
Timeline
Assistant Manager
O COFFEE CLUB
03.2023 - 12.2023
Assistant Manager
KINGS CART COFFEE FACTORY
01.2023 - 12.2024
Store Manager
JEWEL COFFEE
06.2018 - 02.2023
No Degree -
JIEMIN PRIMARY SCHOOL
No Degree -
NORTHBROOKS SECONDARY SCHOOL
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