Huey Jing Teo
Summary
Dynamic professional with a proven track record at OPPA82 PTE.LTD., excelling in customer service and complaint resolution. Adept at POS operation and cash handling, ensuring transaction accuracy. Recognized for fostering team collaboration and maintaining a courteous demeanor, enhancing guest satisfaction and operational efficiency. Consistently achieved high customer satisfaction ratings through effective problem-solving.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Restaurant Waiter
OPPA82 PTE.LTD.
03.2023 - Current
- Provided excellent customer service, ensuring a positive dining experience for all guests.
- Assisted in menu presentation and offered recommendations based on customer preferences.
- Managed order accuracy by efficiently communicating with kitchen staff and addressing special requests.
- Maintained cleanliness and organization of dining areas to enhance guest comfort and satisfaction.
- Collaborated with team members to ensure smooth restaurant operations during peak hours.
- Handled cash transactions accurately, processing payments using POS systems effectively.
- Cultivated warm relationships with regular customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Cashier
SF Kimberley Cake Shop
02.2021 - 02.2023
- Processed customer transactions efficiently and accurately using point-of-sale system.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to ensure safety and efficiency.
- Handled cash, credit, and electronic payments while balancing cash drawer at end of shifts.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
No Degree -
SMK BERCHAM
Malaysia Skills
- Problem-solving
- Cash handling
- Complaint resolution
- Conflict management
- Courteous demeanor
- Service prioritization
- Basic math
- Time management
- Team collaboration
- Verbal and written communication
- POS operation
- Check payment processing
Timeline
Restaurant Waiter
OPPA82 PTE.LTD.
03.2023 - Current
Cashier
SF Kimberley Cake Shop
02.2021 - 02.2023
No Degree -
SMK BERCHAM