Huda Sukor
Summary
Experienced VIP Guide and Trainer skilled in training and mentoring new guides. Known for exceptional social perceptiveness and quick problem-solving, contributing to improved guest satisfaction and seamless operations during peak periods.
Overview
7
7
years of professional experience
Work History
VIP Guide and VIP Guide Trainer
Resorts World Sentosa
Universal Studios Singapore, Singapore.
07.2023 - Current
- Guided guests through immersive experiences, ensuring high levels of satisfaction and engagement.
- Delivered informative presentations on attractions, enhancing guest understanding and appreciation of offerings.
- Collaborated with team members to maintain seamless operations during peak periods, improving workflow efficiency.
- Responded promptly to guest inquiries, providing accurate information and resolving issues effectively.
- Assisted in training new guides, fostering a collaborative environment and promoting best practices in guest interaction.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
Singapore Story Guide
Singapore Discovery Centre
Joo Koon, Singapore
08.2022 - 2023
- Conducted engaging guided tours, enhancing visitor experience through storytelling and interactive presentations.
- Facilitated educational workshops, promoting knowledge retention and active participation among diverse audiences.
- Developed an extensive knowledge of local history and culture, enabling the provision of accurate information and insightful commentary during tours.
- Guided groups of up to 40 people on scheduled tours.
- Assisted in managing visitor flow, optimizing engagement while maintaining safety protocols within exhibit areas.
Attractions Operator
Resorts World Sentosa
Universal Studios Singapore, Singapore
03.2019 - 02.2022
- Operated rides and attractions, ensuring guest safety and satisfaction.
- Monitored queue management, facilitating efficient guest flow during peak periods.
- Conducted routine inspections of equipment, reporting maintenance needs promptly.
- Assisted guests with inquiries, providing accurate information and support.
- Monitored high-definition surveillance networks to maintain rigorous safety standards, ensuring the physical security and well-being of thousands of daily guests and team members.
- Partnered with the Attraction Lead to optimize daily operations, dynamically deploying personnel to critical positions based on crowd capacity and operational needs.
Education
Diploma in Integrated Events Management
Republic Polytechnic
Singapore05-2023
Higher Nitec in Events Management
ITE College Central
Singapore03-2019
Nitec in Floristry
ITE College Central
Singapore07-2016
N'Level Certificate
Canberra Secondary School
Singapore12-2014
Skills
- Route navigation
- Social perceptiveness
- Expert communication
- Tour planning
- Training and mentoring
- Proficient in English and Malay
- Guest relations
- Quick Problem-Solving
Timeline
VIP Guide and VIP Guide Trainer
Resorts World Sentosa
07.2023 - Current
Singapore Story Guide
Singapore Discovery Centre
08.2022 - 2023
Attractions Operator
Resorts World Sentosa
03.2019 - 02.2022
Diploma in Integrated Events Management
Republic Polytechnic
Higher Nitec in Events Management
ITE College Central
Nitec in Floristry
ITE College Central
N'Level Certificate
Canberra Secondary School