Wine & Spirits
Hucksen Teh
Sommelier / Supervisor
Penang
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Sommelier
Mondrian Singapore Duxton
06.2023 - Current
- Monitor the conditions of wine fridges, keeping all bottles stored at appropriate temperature.
- Trained service staff on wines & spirits to maximize revenue.
- Check & managed inventory of bar supplies regularly to quickly identify supply shortages and detect problems such as theft or discrepancies.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Shared knowledge of menu items and flavors, enabling guest to make personal decisions based on taste and interest.
Restaurant Captain
St. Regis Singapore
04.2022 - 06.2023
- Enforced proper hygiene practices among staff members and maintained cleanliness of dining and working area.
- Trained new team members on restaurant procedures, resulting in a more cohesive and effective service flow.
- Monitored daily operations for consistency in service standards, resulting in a high-quality dining experience for all guest.
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Resolved guest complaints with empathy and professionalism, maintaining positive relationships.
F&B Executive
Mandarin Oriental Singapore
10.2019 - 04.2022
- Set tables for basic and specialized services based on reservations.
- Helped guest with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Ensure orders accuracy through clear communication with kitchen staff, earning numerous compliments from guest.
- Carried out duties of opening, closing and shift change to keep restaurant working efficiently.
Education
Bachelor of Science - International Tourism And Hospitality
I-Shou University
Kaohsiung, Taiwan 09.2015 - 06.2019
Skills
Inventory management
Wine service techniques
Bar operations
Supplier relationship management
Customer service
Hygiene standards
Multitasking Abilities
Adaptability and flexibility
Microsoft Excel
Certification
WSET Level 2 Award in Wines
Interests
Bartending
Timeline
Sommelier
Mondrian Singapore Duxton
06.2023 - Current
WSET Level 2 Award in Wines
02-2023
Restaurant Captain
St. Regis Singapore
04.2022 - 06.2023
F&B Executive
Mandarin Oriental Singapore
10.2019 - 04.2022
Introduction to Coffee, SCA
03-2019
Bachelor of Science - International Tourism And Hospitality
I-Shou University
09.2015 - 06.2019
Similar Profiles
Neesha PerumalNeesha Perumal
Guest Service Executive at Mondrian Singapore DuxtonGuest Service Executive at Mondrian Singapore Duxton
Jiin KimJiin Kim
Front Desk Supervisor at Mondrian Singapore DuxtonFront Desk Supervisor at Mondrian Singapore Duxton
Jun Ying NgJun Ying Ng
Assistant Housekeeping Manager at Mondrian Singapore DuxtonAssistant Housekeeping Manager at Mondrian Singapore Duxton