Huan Wei Lau
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Waiter
Tentplus
06.2023 - 01.2024
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Bartender
Pratunam
02.2022 - 09.2022
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
No Degree - GCE O Level
Singapore Prison School
Tenah Merah12.2021
No Degree - GCE N Level
Singapore Prison School
Tenah Mehrah12.2020
No Degree - Primary School Leaving Examination
Nan Chiau Primary School
Seng Kang12.2006
Skills
- Guest Relations
- Decision-Making
- High-volume dining
- Accurate money handling
- Strong multitasking
Timeline
Waiter
Tentplus
06.2023 - 01.2024
Bartender
Pratunam
02.2022 - 09.2022
No Degree - GCE O Level
Singapore Prison School
No Degree - GCE N Level
Singapore Prison School
No Degree - Primary School Leaving Examination
Nan Chiau Primary School
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